Operations Management Practitioner Professional

Shashwath Solution; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Shashwath Solution in Pune is seeking an Operations Specialist to provide continuous support for products and software systems, ensuring availability and scalability. You will monitor performance, meet SLAs and KPIs, and collaborate with global teams to enhance monitoring and observability platforms.

The role emphasizes automation to streamline operations, reduce manual work, and drive improvements through emerging technologies.

Qualifications

• 2+ years in incident management and IT operations.
• Experience with automation to optimize operations.
• Strong analytical skills for triage and resolution.
• Familiarity with monitoring and observability platforms.

Responsibilities

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure systems meet SLAs and KPIs.
• Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
• Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
• Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
• Drive continuous improvements in operations through emerging technologies and automation.
• Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Skills

Incident management

Automation

Analytical skills

Monitoring & observability

Tools

Automation tools

Monitoring platforms

Job description

Key Responsibilities

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
• Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
• Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
• Drive continuous improvements in operations through emerging technologies and automation.
• Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills

• Incident Support (2+ years): Experience in incident management and IT operations.
• Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
• Strong analytical skills for problem triage and resolution.
• Familiarity with monitoring and observability platforms to maintain system performance.

Mandatory Key Skillssystem

• system software
• java
• algorithms
• data structures
• c++
• python
• linux
• itil
• project management
• change management
• problem management
• sla management
• incident management*
• operations management*
• operational support*
• root cause analysis*
• it operations*