Customer Service Officer

AU SMALL FINANCE BANK; Chennai; On-site; INR 180,000 - 240,000; Full time

Job summary

AU Small Finance Bank Limited in Chennai is seeking a Customer Service Officer to manage walk-in customers, resolve queries, assist in account opening and transactions, and ensure compliance with KYC norms.

The role requires strong interpersonal skills, familiarity with core banking systems, and the ability to maintain high service levels in a branch environment, with local travel for marketing activities as needed.

Qualifications

• Experience in banking customer service or teller roles (1–3 years).
• Knowledge of KYC norms and RBI guidelines.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle walk-in customers.
• Resolve queries and complaints.
• Assist in account opening and transactions.
• Ensure compliance with KYC norms.
• Support branch operations and local marketing.

Skills

Interpersonal skills

MS Office

CRM usage

Education

Bachelor's degree

Academic score: 50%+

Tier 2/Tier 3 institutions

Job description

Job Description:

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Shanti Colony, Anna nagar Chennai

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators:

• Customer satisfaction score
• Query resolution time
• Compliance adherence

Required Competencies:

• - Customer Orientation
• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge:

• - Banking products
• KYC norms
• Branch operations

Required Skills:

• - Interpersonal skills
• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: