Operations Manager- US Mortgage Customer Acquisition

TSP Consulting; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

TSP Consulting is seeking a battle-tested Mortgage Lead Generation leader in India who can own end-to-end operations and drive growth from 15 to 160 FTEs, while aligning client governance with business goals.

The role requires 5-7 years of US mortgage leadership experience, exceptional English communication, and a consultative selling approach, including readiness for US night shifts and strong stakeholder collaboration.

Qualifications

• Education: graduate in any discipline.
• Excellent spoken English.
• Strong communication and consultative selling skills.
• Willingness to work US night shifts.

Responsibilities

• Oversee end-to-end mortgage lead generation operations and client governance.
• Scale the mortgage acquisition business from 15 to 160 FTEs.
• Maintain a customer-first mindset and build trust with clients.

Skills

English fluency

Communication skills

Consultative selling

US night shifts

Education

Graduate in any discipline

Job description

• Graduate in any discipline
• Relevant US Mortgage lead generation leadership experience of 5-7 years is a must
• Excellent spoken English
• Strong communication & consultative selling skills
• Comfortable with US night shifts

Required Candidate profile

Own end-to-end operations, client governance and scale the mortgage acquisition business from 15 to 160 FTEs.

• Strong customer-first mindset with the ability to build trust quickly.