Operations Manager - Technical support

Tech Mahindra; Hyderabad; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Tech Mahindra in Hyderabad is seeking an experienced Operations Manager to lead a large-scale Technical Support Operations team. The role requires guiding 100+ FTEs, driving service delivery, and optimizing processes to ensure customer satisfaction.

Immediate joiners preferred; you will manage stakeholder expectations, monitor performance, and deliver results in a fast-paced US-shift environment.

Qualifications

• 8+ years of experience in technical support or operations.
• Experience managing 100+ FTEs.
• Strong stakeholder management and service delivery focus.
• Proven track record of improving customer satisfaction.

Responsabilités

• Lead and manage a large-scale Technical Support Operations team.
• Drive operational excellence and performance metrics.
• Ensure high customer satisfaction and SLA adherence.

Connaissances

Operations management

Stakeholder management

Service delivery

Customer satisfaction

Description du poste

Operations Manager - Technical Support (100+ FTE Management)

Location: Hyderabad
Shift: US Shift
Notice Period: Immediate Joiners Preferred / 0-15 Days
Experience: 8+ Years

We are looking for an experienced and result-oriented Operations Manager to lead and manage a large-scale Technical Support Operations team. The ideal candidate should have proven experience managing 100+ FTEs, driving operational excellence, stakeholder management, service delivery, team performance, and customer satisfaction in a high-volume technical support environment.