Team Lead - Application support

Tech Mahindra; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tech Mahindra in Hyderabad is seeking a Team Lead with 5+ years in technical support to lead a team and ensure high-quality customer service. The role requires mentoring engineers, coordinating shifts in a 24/7 rotator, and driving incident resolution.

You will work with cloud-focused teams (AWS/Azure/GCP) and implement process improvements to enhance service levels. Strong communication and problem-solving are essential.

Qualifications

• 5+ years of experience in a technical support role.
• Proven leadership and team management skills.
• Familiarity with cloud computing concepts (AWS, Azure, GCP).
• Excellent problem-solving and analytical skills.
• Excellent communication with a track record of high-quality customer service.
• Experience in managing a team of technical support professionals.

Skills

Team leadership

Team management

Problem solving

Analytical skills

Communication skills

Cloud computing basics

Technical support experience

People management

Shift coordination

Education

Bachelors in Computer Science or related field

Job description

Team Lead

Exp - 5+ Years

Hyderabad (WFO - 24/7 Rotational shifts)

Requirements: Proven leadership and team management skills

• Tertiary qualification in Computer Science or related field, or relevant experience
• 5+ years of experience in a technical support role
• Familiarity with cloud computing concepts and technologies, such as AWS, Azure, or GCP
• Excellent problem-solving and analytical skills
• Excellent communication skills with a demonstrated track record of delivering high-quality Customer Service.
• Experience in managing a team of technical support professionals.