Operation Manager : Max 16 LPA :Indore : Chennai : Apply Now

Outpace Consulting Services; Indore District, Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Outpace Consulting Services in India is seeking an experienced Operations Manager to oversee BPO/IT Support and Service Delivery operations. You will drive KPI/SLA performance, lead a 50+ member team, and manage workforce planning for reliable service delivery.

The role requires strong people management, coaching, and stakeholder communication to optimize processes and ensure high standards of service.

Qualifications

• Minimum 10 years of relevant experience.
• Experience in BPO / IT Support / Service Delivery Operations.
• Strong People Management experience with 50+ team span.
• Strong knowledge of KPI, SLA and Performance Management.
• Google Workspace (GWS) knowledge and experience.

Responsibilities

• Manage day-to-day operations and ensure achievement of KPIs, SLAs and compliance standards.
• Lead and manage a team/span of minimum 50 team members.
• Monitor team performance and drive coaching, mentoring and performance improvement.
• Conduct regular operational reviews and analyze performance metrics.
• Manage workforce planning, staffing, forecasting and resource allocation.
• Identify operational issues and drive timely resolution/escalation.
• Coordinate with internal teams and stakeholders for smooth service delivery.
• Drive process improvement and operational excellence initiatives.
• Strong coaching, communication and stakeholder management skills.

Skills

People Management

KPI/SLA Management

Performance Management

Google Workspace (GWS)

BPO / IT Support / Service Delivery

Tools

Google Workspace (GWS)

Job description

Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Operations Manager

Overview:

We are hiring an experienced Operations Manager to manage BPO / IT Support / Service Delivery operations. The candidate should have strong expertise in People Management, KPI/SLA Management, Performance Management and Google Workspace (GWS).

Key Skills

• Minimum 10 years of relevant experience.
• Experience in BPO / IT Support / Service Delivery Operations.
• Strong People Management experience with 50+ team span.
• Strong knowledge of KPI, SLA and Performance Management.
• Google Workspace (GWS) knowledge and experience.

Key Responsibilities

• Manage day-to-day operations and ensure achievement of KPIs, SLAs and compliance standards.
• Lead and manage a team/span of minimum 50 team members.
• Monitor team performance and drive coaching, mentoring and performance improvement.
• Conduct regular operational reviews and analyze performance metrics.
• Manage workforce planning, staffing, forecasting and resource allocation.
• Identify operational issues and drive timely resolution/escalation.
• Coordinate with internal teams and stakeholders for smooth service delivery.
• Drive process improvement and operational excellence initiatives.
• Strong coaching, communication and stakeholder management skills.

Good to Have

• Workforce Management & Forecasting.
• Lean / Six Sigma / Continuous Improvement exposure.
• Process Improvement experience.