Operations Manager

Nayi Disha; Sehore; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Nayi Disha in India seeks an Operations Manager to lead day-to-day field operations for a developmental support project assisting family caregivers of children aged 0 to 6. You will coordinate field teams, translate plans into actionable field activities, and ensure timely delivery across locations.

You will work with Project Managers, frontline workers, government stakeholders, and partners to monitor progress, drive quality improvements, and strengthen referrals and data reporting.

Qualifications

• Bachelor's/Master's degree in Social Work, Development Studies, Public Health, Management, or a related field.
• 5+ years of relevant experience in development/public health/NGO sectors.
• Experience managing field teams and working with government departments and frontline workers.
• Willingness to travel frequently and work in a field-based environment.

Responsibilities

• Lead field-level planning and execution across project locations.
• Translate project plans, targets and SOPs into actionable field plans.
• Track milestones and address operational bottlenecks.
• Ensure adherence to project processes and quality standards.
• Manage and mentor field coordinators and review performance.
• Coordinate with government stakeholders at various levels and partners.
• Monitor dashboards, reporting, and documentation; drive improvements.

Skills

Operations management

Stakeholder management

Communication

Problem solving

Data reporting/tools

Education

Bachelor's/Master's in Social Work or related field

Job description

Job Purpose

Project Details: We want to establish early support systems to empower family caregivers of children identified with delays or at risk of delays falling under the age group of 0 to 6 years.

Key objectives of the project are:

• Build capacity among frontline workers to do early identification of children with developmental delays and disabilities and deliver home-based caregiver effectively
• Early identification of children with developmental delays and disabilities through screening tool by Anganwadi workers
• Early caregiver support through home visits by Anganwadi workers
• Support in reinforcing referral channels like DEIC,NIMHR,DDRC,etc

Role

The Operations Manager will lead the day-to-day field operations of the project, ensuring effective implementation, team performance, quality, stakeholder coordination, and achievement of project milestones. The role will work closely with the Project Manager, Field Coordinators, government stakeholders, frontline workers, and implementation partners.

Job Description

1. Operations & Execution

• Lead field-level planning and execution across project locations
• Translate project plans, targets and SOPs into actionable field plans
• Track project milestones and address operational bottlenecks
• Ensure adherence to project processes and quality standards

2. Team Management

• Manage and mentor field coordinator
• Set clear targets, review performance and drive accountability
• Conduct regular team reviews and support problem-solving
• Identify capacity gaps and coordinate required training and support

3. Monitoring & Quality

• Monitor implementation quality through regular field visits and reviews
• Track screening, home visits, caregiver engagement, and referral activities across locations
• Review field data and identify gaps requiring corrective action
• Use data and field insights to improve implementation

4. Frontline Worker Support

• Oversee training, refresher sessions and ongoing handholding of frontline workers
• Ensure effective adoption of project tools and approaches
• Support Field Coordinators in mentoring frontline workers

5. Government & Stakeholder Coordination

• Coordinate with WCD and other government stakeholders at the state, district and block level
• Support coordination with DEIC, DDRC, NIMHR, and other referral partner
• Represent the project in relevant review meetings and stakeholder engagements
• Strengthen government ownership and referral linkages

6. Data, Reporting & Documentation

• Monitor dashboards and project indicators
• Ensure timely and accurate reporting from field teams
• Prepare operational updates and review presentations
• Document field challenges, learnings, and best practices

7. Problem Solving & Scale-up

• Identify operational risks and drive timely solutions
• Recommend improvements to tools, processes, and workflows
• Document learnings and contribute to strengthening systems for scale-up and government ownership

Desired Profile

Knowledge

• Bachelor's/Master's degree in Social Work, Development Studies, Public Health, Management, or a related field

Specific Skills

• Strong operations and team-management skills
• Excellent communication and stakeholder-management skills
• Strong problem-solving and coordination skills
• Data interpretation and reporting skills
• Proficiency in MS Office/Google Workspace and digital tools

Experience

• 5+ years of relevant experience in the development/social sector-public health/ ECD/ disability/ community programmes
• Experience managing field teams and working across multiple locations
• Experience working with government departments and frontline workers such as AWWs/ASHA/ANMs
• Experience in project operations, monitoring, and stakeholder coordination
• Willingness to travel frequently
• Ability to work in a field-based environment