Operations Manager, QC, 3P, QC, 3P

Amazon; Coimbatore District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Amazon Operations in India seeks an agile Operations Manager to lead the 3P Quick Commerce program across Karnataka, Kerala, and Tamil Nadu. You will oversee store launches, optimize operations, and drive scalable solutions with a strong Lean mindset.

Expect to mentor teams, partner with cross-functional groups, and ensure safety and regulatory compliance while delivering superior customer experience. Weekend work and travel to stores may be required.

Qualifications

• 5+ years of relevant experience in operations management or similar roles.
• Experience leading large cross-functional teams and driving Lean initiatives.
• Strong ability to develop staffing plans, forecasts, and productivity targets.

Responsibilities

• Partner with 3P sellers, categories, supply chain, Last Mile Ops, Finance, and LM partners to align priorities.
• Build staffing plans, forecasts, and productivity targets for regional stakeholders.
• Collaborate with Last Mile Program team to optimize costs through HC planning.
• Lead, coach, and develop frontline managers and operations staff.
• Escalate unresolved issues; own corrective actions and drive closure.
• Lead all ARTs—forecast planning, S&OP, capacity planning, contingency handling, daily peak calls, and reporting.
• Drive performance across cities for quality, productivity, safety, and customer experience; manage UTR and OTR metrics.
• Identify and lead process improvements, operational simplification, and automation initiatives.
• Contribute to national-level projects on quality improvement and cost optimization.
• Drive safety culture through audits and compliance with food safety and regulations.
• Ensure timely launches for Quick Commerce Hybrid stores across network; manage lag and corrective actions.

Skills

People management

Lean methodologies

Operational excellence

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for a high-potential, agile Operations Manager - someone who thrives on innovation and isn't afraid to challenge the status quo. Join our India Operations team and spearhead the next wave of Hybrid Quick Commerce expansion.

Are you ready to lead high-visibility, strategic projects that directly drive revenue - while harnessing Lean methodologies to transform and optimize operational processes? Join the Hybrid Operations team as an Operations Manager for the 3P Quick Commerce Business. You will oversee 3P stores across the Karnataka, Kerala, and Tamil Nadu network - driving network expansion, managing operations and performance, guiding store design, and ensuring compliance at every touchpoint. Working closely with internal and external stakeholders, you'll look beyond daily operations to envision scalable, long-term solutions and challenge the status quo to drive bold growth across the network. A key workstream will be Launches - you will be expected to maintain a high bar on driving launches of stores (Dark Store & Supermarket format) for the region, ensuring seamless execution and operational readiness from day one.

You must be able to dive deep, scrutinize details, and foresee data implications. With deep customer obsession and a strong sense of ownership, you'll identify patterns, spot disruptions early, and drive closed-loop problem resolution in coordination with cross-functional teams. You'll raise the bar with every hire and actively mentor your team to build future leaders who can independently own and scale operations.

Flexibility to work weekends and travel to stores for launches, setup, and monitoring of 3P operations is essential.

Key job responsibilities

1. Partner with 3P seller, Category, Supply Chain, Last Mile Ops, Finance, and LM partners to align operational priorities.
2. Build and communicate staffing plans, forecasts, and productivity targets to regional stakeholders.
3. Collaborate with Last Mile Program team to optimize operational costs through resource effective HC planning.
4. Lead, coach, and develop a team of frontline managers and operations executives
5. Escalate unresolved issues and callouts to WBRs; own corrective actions and drive closure.
6. Lead all ARTs - ensuring end-to-end stitching of forecast planning, S&OP, capacity planning for UTR & OTR, contingency handling, daily peak calls, and accurate reporting.
7. Drive operational performance across multiple cities ensuring targets for quality, productivity, safety, and customer experience are consistently met. The candidate will be responsible for both UTR (Under the roof) and OOR (Out on road) metrics.
8. Identify and lead process improvement, operational simplification, and automation initiatives.
9. National Level Projects: Lead or contribute to national-level projects on quality improvement, operational excellence, and cost optimization
10. Drive a strong safety culture through audits and zero-incident targets; ensure compliance with food safety, FSSAI, and local regulatory requirements.
11. Ensure timely launch for Quick Commerce (QC) Hybrid stores across T10+ network and elevate to Launch team for any lag/delay/breach in the launch workstream; own resolution timelines and corrective actions.

Additional responsibilities

Monitor and manage operational performance of existing Fresh 3P stores across T10+ cities.

Basic qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.