Program Manager, Operations

Amazon Inc.; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Amazon NOW is seeking a Program Manager, Operations to drive Think Big initiatives for hub launches and central tracking of critical projects to scale up hub operations. You will coordinate with 3P partners and internal teams across Supply Chain, Real Estate, Engineering and Operations to meet performance commitments.

The role focuses on standardization, launching new hubs, capacity planning, and automation projects to improve productivity and scalability in Bengaluru.

Qualifications

• Experience in Engineering, Operations, Business Administration, or related field.
• Bachelor's degree or equivalent.
• Experience applying numerical and analytical abilities to develop strategies and evaluate processes.
• Travel up to 25% of the time.

Responsibilities

• Lead end-to-end 3P Operations launch management with stakeholder coordination.
• Partner with supply chain to plan capacity and deliver new hubs and expansions.
• Collaborate with engineering on facility design, layout optimization, and automation.

Skills

Numerical analysis

Operations management

Engineering background

Analytical thinking

Education

Bachelor's degree or equivalent

Master's degree or MBA

Job description

Amazon NOW is the fastest delivery on Amazon platform, serving our customers with gourmet of catalogue from grocery, personal care and baby products, all delivered in minutes. Are you interested in being a part of this exciting journey? Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams are responsible for overall performance management. The Ops team is also involved in launching new FCs and stabilizing its operations. Constant benchmarking with processes and efficiency goals is one of the important task Ops team will undertake.

Program Manager, Operations This role entails driving Think Big programs with respect to launch of Hubs and central tracking of critical projects to scale up our Hub Operations by working with 3P partners. The role act as liaisons with other departments and run cross functional projects in close collaboration with Supply Chain, Real Estate, Engineering and Operations. The position's mission is to help Now succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by running Think Big initiatives and coordinating the top business efforts/projects.

Responsibilities

• 3P Operations Launch Management: Lead end-to-end launch activities for 3P operations, ensuring seamless site activation through stakeholder coordination, milestone tracking, and operational readiness assessments.
• Capacity Planning & Delivery: Partner with supply chain and operations teams to assess network capacity needs and delivering solutions through new building launches, facility expansions, and infrastructure enhancements.
• Engineering Collaboration & Design Excellence – Work closely with engineering teams on facility design, layout optimization, and automation integration to ensure buildings are built or retrofitted for maximum operational efficiency and scalability.

Basic qualifications

• Experience in Engineering, Operations, Business Administration, or a related field
• Bachelor's degree or equivalent
• Experience applying strong numerical and analytical abilities to develop product/program strategies and evaluate complex processes and financial scenarios
• Travel up to 25% of the time

Preferred qualifications

• Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field

About the team We are hub operations team that act as a first mile for Quick Commerce. These hubs feed into multiple Micro fulfillment centers spread across the cities. We are responsible for smooth functioning of the Hubs that entails Launch, Capacity expansion, Process optimizations, Tech and Automation projects to increase productivity.

Basic Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.