Operations Manager - Luxury Trains (Hotel Management)

R.K Associates & Hoteliers; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

R.K Associates & Hoteliers, Bengaluru, seeks an experienced Hotel Operations Manager for luxury trains. You will oversee daily train operations, manage onboard F&B services, and drive guest handling, loyalty initiatives, and guest satisfaction.

Collaboration with cross-functional teams ensures safe, on-time service and budget compliance. The ideal candidate has 5–10 years in hotel management, a degree/diploma in Hotel Management, and a proven ability to lead diverse teams while staying current

Qualifications

• 5-10 years of experience in hotel management or related field (luxury trains preferred).
• Proven leadership skills with ability to manage diverse teams effectively.
• Strong knowledge of hospitality operations, tourism industry trends, and marketing principles.

Responsibilities

• Manage daily operations of luxury trains, ensuring seamless service delivery to passengers.
• Oversee food and beverage services on board, including menu planning, inventory management, and quality control.
• Develop and implement effective strategies for guest handling, customer satisfaction, and loyalty programs.
• Collaborate with cross-functional teams to ensure smooth train operations, maintenance schedules, and budgetary compliance.
• Ensure adherence to safety protocols and maintain high standards of hospitality at all times.

Skills

Leadership

Guest handling

Customer satisfaction

Team management

Education

BHM / BHMCT or Diploma in Hotel Management

Job description

Roles and Responsibilities

• Manage daily operations of luxury trains, ensuring seamless service delivery to passengers.
• Oversee food and beverage services on board, including menu planning, inventory management, and quality control.
• Develop and implement effective strategies for guest handling, customer satisfaction, and loyalty programs.
• Collaborate with cross-functional teams to ensure smooth train operations, maintenance schedules, and budgetary compliance.
• Ensure adherence to safety protocols and maintain high standards of hospitality at all times.

Desired Candidate Profile

• 5-10 years of experience in hotel management or related field (luxury trains preferred).
• Degree/Diploma in Hotel Management (BHM /BHMCT) or equivalent qualification from a recognized institution.
• Proven track record of excellent leadership skills with ability to manage diverse teams effectively.
• Strong knowledge of hospitality operations, tourism industry trends, and marketing principles.