Operations Manager – Laundry Services

LaundroMint; Maharashtra; On-site; INR 650,000 - 950,000; Full time

Job summary

LaundroMint is seeking an Area Operations Leader to manage day-to-day laundry outlet activities across multiple sites in Maharashtra. You will guide Area Coordinators and outlet teams to ensure timely Wash–Dry–Iron–Fold service and strict SOP adherence.

Responsibilities include monitoring loads and productivity, handling escalations, and controlling costs while driving improvements. Travel is frequent and English/Hindi communication is essential.

Qualifications

• 4–6 years hands-on laundry ops experience.
• Experience managing a team across outlets.
• Strong knowledge of washing, drying, ironing.
• Good communication in English and Hindi; regional language a plus.
• Willingness to travel frequently.

Responsibilities

• Manage day-to-day operations across multiple laundry outlets.
• Lead Area Coordinators and outlet teams.
• Ensure timely Wash–Dry–Iron–Fold service and adherence to SOPs.
• Monitor loads, productivity, turnaround time and service quality.
• Handle customer and campus-level escalations.
• Manage staffing, training, attendance and performance.
• Control consumables, utilities and outlet-level operating costs.
• Conduct regular outlet audits and drive improvements.
• Lead the setup and launch of new laundry outlets.
• Maintain operational reports and MIS.

Skills

Team leadership

Operations management

Laundry processes

Quality control

People management

Field travel

Communication skills

Excel

Google Sheets

Tools

Excel

Google Sheets

Job description

• Manage day-to-day operations across multiple laundry outlets
• Lead and guide Area Coordinators and outlet teams
• Ensure timely Wash–Dry–Iron–Fold service and adherence to SOPs
• Monitor loads, productivity, turnaround time and service quality
• Handle customer and campus-level escalations
• Manage staffing, training, attendance and performance
• Control consumables, utilities and outlet-level operating costs
• Conduct regular outlet audits and drive improvements
• Lead the setup and launch of new laundry outlets
• Maintain operational reports and MIS

What We're Looking For

• 4–6 years of hands-on laundry operations experience
• Experience managing a team and preferably multiple outlets/locations
• Good understanding of washing, drying, ironing and garment care
• Knowledge of laundry processes, detergents, wash programs and stain treatment
• Strong problem-solving and people-management skills
• Comfortable with field work and frequent travel
• Good communication skills in English and Hindi; regional language is a plus
• Basic working knowledge of Excel / Google Sheets
• Important: Candidates from B2C laundry chains, laundromats, express laundry outlets will be preferred.