Laundry Associate

Hilton Hotels; Gurugram District; On-site; INR 279,000 - 446,000; Full time

Job summary

Hilton Hotels in Gurugram is seeking an experienced Laundry Supervisor to oversee the implementation of laundry standards and procedures, manage shift handovers, and coordinate with Housekeeping to meet guest requirements.

You will lead daily production planning, supervise storage, handle guest requests, and ensure timely service in a busy hotel environment. Strong leadership and quality focus are required.

Responsibilities

• Oversee the implementation of laundry standards and procedures.
• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all laundry systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls to Laundry Department.
• Solve employee grievances.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Priorities VIP or difficult guests.
• Liaise with Housekeeping for guest and hotel requirements.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e. g. equipment routine service; stock inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
• Supervise laundry storage areas.
• Maintain adequate stock levels.
• Complete stock takes as required.
• Maintain stock levels.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Proper deployment of manpower in respective areas.
• Plan production schedule.
• Ensure timely procurement of materials

Job description

Oversee the implementation of laundry standards and procedures.

• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all laundry systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls to Laundry Department.
• Solve employee grievances.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Priorities VIP or difficult guests.
• Liaise with Housekeeping for guest and hotel requirements.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e. g. equipment routine service; stock inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these. Supervise laundry storage areas.
• Maintain adequate stock levels.
• Complete stock takes as required.
• Maintain stock levels.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Proper deployment of manpower in respective areas.
• Plan production schedule.
• Ensure timely procurement of materials