Laundry Executive / Store Executive

Laundrywala; Vadodara; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Provident fund

Over time allowance

Job/soft skill training

Sales incentives

Performance bonus

Job summary

Laundrywala is seeking a responsible Laundry Executive to manage daily store operations and deliver friendly service to customers. You will handle orders, coordinate with the processing team, and ensure accurate, timely delivery.

The role requires good communication in Gujarati and Hindi, basic English, and comfort with WhatsApp and digital payments. Freshers and 3 years’ experience are welcome; 12th pass or graduate preferred.

Qualifications

• 12th pass or graduate preferred.
• 3 years of experience in customer service, retail, store operations, hospitality, laundry, or related fields.
• Freshers with good communication and a positive attitude can apply.
• Good communication in Gujarati and Hindi; basic English preferred.
• Basic computer knowledge.
• Comfortable using WhatsApp and digital payment apps.
• Good numerical and organizational skills.
• Responsible, punctual, and eager to learn.
• Customer-service oriented with a professional attitude.

Responsibilities

• Welcome customers and understand their laundry and dry-cleaning requirements.
• Receive garments from customers and prepare accurate orders.
• Create and update customer orders in the billing/POS system.
• Tag, count, categorize, and maintain proper records of garments.
• Coordinate with the laundry processing and delivery team.
• Track order status and follow up on pending orders.
• Inform customers about order status, pickup, and delivery.
• Handle customer queries, complaints, and service requests professionally.
• Manage cash, digital payments, and daily billing records.
• Maintain cleanliness, organization, and presentation of the store.
• Ensure garments are properly packed and handed over to the correct customer.
• Maintain customer information and order records.
• Assist in local customer follow-ups and WhatsApp communication.
• Support the store manager in achieving daily operational and customer-service targets.

Skills

Customer Service

Store Operations

Order Management

Billing

Cash Handling

POS

Customer Relationship Management

Laundry Operations

WhatsApp

Computer Basics

Education

12th pass / Graduate preferred

Tools

POS

Billing software

WhatsApp

Job description

About the Role

Laundrywala is looking for a responsible, energetic, and customer-friendly Laundry Executive to manage daily store operations and provide excellent service to customers.

The ideal candidate should be comfortable interacting with customers, managing laundry orders, coordinating with the processing team, maintaining records, and ensuring that orders are delivered accurately and on time.

Key Responsibilities

• Welcome customers and understand their laundry and dry-cleaning requirements.
• Receive garments from customers and prepare accurate orders.
• Create and update customer orders in the billing/POS system.
• Tag, count, categorize, and maintain proper records of garments.
• Coordinate with the laundry processing and delivery team.
• Track order status and follow up on pending orders.
• Inform customers about order status, pickup, and delivery.
• Handle customer queries, complaints, and service requests professionally.
• Manage cash, digital payments, and daily billing records.
• Maintain cleanliness, organization, and presentation of the store.
• Ensure garments are properly packed and handed over to the correct customer.
• Maintain customer information and order records.
• Assist in local customer follow-ups and WhatsApp communication.
• Support the store manager in achieving daily operational and customer-service targets.

Preferred candidate profile

• 12th pass / Graduate preferred.
• 03 years of experience in customer service, retail, store operations, hospitality, laundry, or a similar field.
• Freshers with good communication and a positive attitude can also apply.
• Good communication skills in Gujarati and Hindi; basic English preferred.
• Basic computer knowledge.
• Comfortable using WhatsApp and digital payment applications.
• Good numerical and organizational skills.
• Responsible, punctual, and willing to learn.
• Customer-service oriented with a professional attitude.

Preferred Skills

• Customer Service
• Store Operations
• Order Management
• Billing
• Cash Handling
• POS
• Customer Relationship Management
• Laundry Operations
• WhatsApp
• Computer Basics

Perks and benefits

• Provident fund
• Over time allowance
• Job/soft skill training
• Sales incentives
• Performance bonus