Operations Manager - Insurance Operations

Bajaj Life Insurance Limited; Madurai District, Chennai District; On-site; INR 260,000 - 380,000; Full time

Job summary

Bajaj Life Insurance Limited is seeking entry-level personnel to manage customer data and policy details while delivering high-quality service to clients in Tamil Nadu. The role involves regular customer interactions, renewals, and cross-functional collaboration to ensure smooth operations.

Fresh graduates are encouraged to apply; the candidate should exhibit strong communication skills, attention to detail, and a customer-centric approach.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-centric approach with problem-solving ability.
• Attention to detail and accuracy in data handling.

Responsibilities

• Maintain and update customer databases daily.
• Update and manage customer policy details accurately.
• Contact customers regarding policy renewals and servicing.
• Handle walk-in customer interactions and resolve policy-related queries.
• Ensure timely and accurate processing of operational tasks.
• Support branch operations and maintain service quality standards.
• Coordinate with internal teams to ensure seamless customer service delivery.

Skills

Strong communication

Customer-centric

Attention to detail

Tools

Microsoft Excel

Job description

Role & responsibilities

• Maintain and update customer databases on a daily basis.
• Update and manage customer policy details in the system accurately.
• Contact customers regarding policy renewals and related servicing activities.
• Handle walk-in customer interactions and resolve policy-related queries.
• Ensure timely and accurate processing of operational tasks.
• Support branch operations and maintain service quality standards.
• Coordinate with internal teams to ensure seamless customer service delivery.

Preferred candidate profile

• Good knowledge of Microsoft Excel.
• Strong communication and interpersonal skills.
• Customer-centric approach and problem-solving ability.
• Ability to work with accuracy and attention to detail.
• Fresh graduates are encouraged to apply.
• Age should be below 25 years.