Back Office Executive

Kotak General Insurance; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak General Insurance in Mumbai is seeking a graduate with about 1 year of hands-on experience in General Insurance Operations/Back Office to handle policy issuance, renewals, endorsements and servicing. You will coordinate with insurers and internal teams to ensure accurate processing and timely completion of tasks.

The ideal candidate brings strong MS Excel and MIS reporting skills, plus excellent communication and coordination abilities to maintain records, track data and deliver reliable

Qualifications

• Graduate with 1 year of experience in General Insurance Operations/Back Office.
• Good knowledge of policy processing, renewals, and endorsements.
• Proficient in MS Excel and MIS reporting.
• Strong communication and coordination skills.

Responsibilities

• Handle policy issuance, renewals, endorsements, and policy servicing.
• Coordinate with insurance companies and internal teams for policy processing.
• Maintain inward records and ensure timely completion of operational tasks.
• Prepare MIS reports and track policy-related data.
• Follow up on customer service requests and claims status.
• Ensure timely resolution of queries while maintaining TAT and service quality standards.

Skills

Communication skills

Coordination skills

MS Excel

MIS reporting

Education

Graduate degree

Tools

MS Excel

MIS reporting tools

Job description

Role & responsibilities

• Handle policy issuance, renewals, endorsements, and policy servicing.
• Coordinate with insurance companies and internal teams for policy processing.
• Maintain inward records and ensure timely completion of operational tasks.
• Prepare MIS reports and track policy-related data.
• Follow up on customer service requests and claims status.
• Ensure timely resolution of queries while maintaining TAT and service quality standards.

Preferred candidate profile

• Graduate with 1 years of experience in General Insurance Operations/Back Office.
• Good knowledge of policy processing, renewals, and endorsements.
• Proficient in MS Excel and MIS reporting.
• Strong communication and coordination skills.