Assistant Manager International Logistics

Only What's Needed by Food Pharmer; Thane; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mosaic Wellness is seeking an Assistant Manager – Logistics to own daily logistics execution from pickup to doorstep across India. You will drive configuration, invoicing, RTO processing, and end-to-end metric tracking while ensuring rapid resolution of issues with warehousing and LSPs.

You will use AI-enabled tools to automate routine tasks and improve the daily metrics tracker, escalating CX issues promptly and collaborating with internal teams for seamless deliveries.

Qualifications

• 2 years of experience in Logistics / Supply Chain / E-commerce Ops.
• Comfortable with high-volume, high-frequency daily operational execution.
• Working knowledge of logistics tech platforms (Uniware, ClickPost, or equivalent).

Responsibilities

• Logistics Configuration and Ops: Own daily pickup cadence adherence and close gaps with warehouse and LSPs same-day.
• Finance and RTO Ops: Manage invoices, RTO disputes, ledger reconciliation and No Dues Certificates with LSPs.
• Metrics Management: Track end-to-end logistics metrics, keep daily tracker current, explain breaches with root cause.
• Customer Experience Ops: Monitor Delivery NPS, drive preventive actions with LSPs, escalate issues same day.

Skills

AI tools

Tools

Uniware

ClickPost

Job description

Mosaic Wellness builds and scales consumer brands — Man Matters, Be Bodywise, and Little Joys — sold direct-to-consumer across every metro and tier-2/3 market in India. Logistics is the most visible touchpoint in that journey: every delayed delivery, failed attempt, and return is a direct hit to how a consumer experiences the brand. The team owns that engine end to end —from warehouse dispatch to the consumer's doorstep — ensuring every shipment reaches a clean, closed state.

Mosaic Wellness products — Man Matters · Be Bodywise · Little Joys

Role Summary

The Assistant Manager – Logistics owns the daily, ground-level execution of Mosaic Wellness and logistics operations —configuration, finance/RTO processes, metrics tracking, and customer-experience-linked actions — that keep every shipment moving to a clean, closed state. This role executes what is overseen above it: nothing here waits for a weekly review to get resolved, it gets resolved the day it comes up.

Core Ownership (Direct Responsibility)

1. Logistics Configuration and ; Ops

Own daily pickup cadence adherence — track, chase, and close gaps with warehouse and LSPs same-day

Process invoice payments for logistics partners on schedule

Own weight and; rate disputes and credit note closure — raise, follow up, and close with LSPs

2. Finance and RTO Ops

Own RTO disputes with LSPs end to end — raise, track, resolve

Run quarterly ledger reconciliation with LSPs

Complete quarterly NDCs (No Dues Certificates) with LSPs

Drive RTO closure with warehouse teams — no returned shipment left unclosed beyond SLA

3. Metrics Management

Own end-to-end tracking of the full logistics metrics set — FM Pickup Adherence, CPD/EDD Breach, NDR, RAD Adherence, RTO, CX Escalations, and every other metric on the daily tracker

Update the daily metrics tracker without fail — this AM is the sole owner of keeping it current; no metric is ever left blank because it wasnt their job to fill it in

Attach a clear reason against every breach — carrier, cause, and orders impacted — not just the number

Flag emerging trends before they become a multi-day breach

4. Customer Experience Ops

Track Delivery NPS inputs at the ground level and flag emerging patterns

Execute preventive actions with LSPs and internal teams on flagged issues

Escalate systemic delivery or CX issues upward the same day they are identified, not at the next review cycle

Automation Scope

Metrics tracking, reporting, and routine dispute follow-ups in this role are expected to become increasingly AI-assisted over time. The incumbent is expected to actively use AI and automation tools to reduce manual, repetitive effort — auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks — rather than defaulting to fully manual execution.

Key Stakeholder Management

Internal: Warehouse Ops, Finance, CX, Distribution

External: Last Mile Partners (LSPs)

Success Metrics

Daily metrics tracker updated on time, every working day

Daily pickup cadence adherence percentage

Ledger reconciliation accuracy (quarterly)

First-response time on flagged CX/delivery escalations

Ideal Candidate Profile

2 years of experience in Logistics / Supply Chain / E-commerce Ops, preferably in D2C

Comfortable with high-volume, high-frequency daily operational execution — not a strategy-first role

Working knowledge of logistics tech platforms (Uniware, ClickPost, or equivalent)

Must be able to use AI tools to automate repetitive daily work — e.g. auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks — and bring the intent to reduce manual, repetitive effort over time, not just execute it by hand

Process-disciplined and detail-oriented — comfortable with reconciliation, disputes, and structured follow-through

Prior experience at a high-growth Indian D2C consumer brand strongly preferred — e.g. Mamaearth/Honasa, Sugar Cosmetics, boAt, WOW Skin Science, mCaffeine, The Man Company, Bombay Shaving Company, Plum, Minimalist, Licious, or Purplle