E-Commerce Operations Manager

Light Up Lifestyle; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Light Up Beauty is a fast-growing Indian beauty brand seeking an Operations Manager to build and manage scalable systems. The role requires hands-on oversight of order processing, inventory control, and shipping across multiple marketplaces.

Ideal candidates have 2–5 years in ecommerce/D2C, strong Excel skills, and the ability to drive efficiency in a fast-growing environment in Delhi NCR.

Qualifications

• 2–5 years’ experience in e-commerce, D2C, FMCG, beauty or a related industry.
• Strong experience in e-commerce operations, inventory and logistics.
• Excellent Excel skills are essential.
• Experience with Amazon Seller Central, Shopify and marketplace operations.
• Highly organised, analytical and detail-oriented.
• A hands‑on problem solver who can work independently in a fast-growing environment.

Responsibilities

• Manage daily order processing, dispatches, RTOs and cancellations across Shopify, Amazon, Flipkart, Myntra, Blinkit and Swiggy, focusing on reducing RTOs and cancellations.
• Manage inventory across all channels, maintain daily records and schedule replenishments.
• Monitor inventory expiry and alert Marketing about products expiring within 6 months.
• Coordinate website shipping through Shopify and Delhivery and marketplace shipments, including Amazon.
• Maintain operational reports in Excel using Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS and IF formulas.
• Coordinate with Customer Support to ensure Same-Day Shipping and improve conversions from abandoned carts and WhatsApp queries.
• Coordinate with logistics partners to resolve late deliveries, NDRs, weight discrepancies, etc.
• Maintain purchase/invoice records and liaise with CA for GST filings and tax compliance.
• Raise and track POs for packaging, raw materials and finished goods; coordinate with vendors.

Skills

D2C ecommerce

Shopify

Excel

Inventory management

Logistics coordination

Tools

Amazon Seller Central

Delhivery

Job description

Job description

Were Hiring: Operations Manager Light Up Beauty About Us Light Up Beauty is a fast-growing Indian beauty and wellness brand creating innovative, effective and aesthetically beautiful products. With a growing presence across D2C and leading marketplaces, were looking for a hands‑on Operations Manager to help us build and manage efficient systems as we scale.

MANDATORY : CANDIDATE MUST HAVE D2C EXPERIENCE IN ECOMMERCE- order management and inventory support .

Key Responsibilities

• Manage daily order processing, dispatches, RTOs and cancellations across Shopify, Amazon, Flipkart, Myntra, Blinkit and Swiggy, with a focus on reducing RTOs and cancellations.
• Manage inventory across all channels, maintain daily inventory records and minimum stock thresholds, and schedule replenishment shipments.
• Monitor inventory expiry and alert the Marketing team about products expiring within 6 months.
• Manage website shipping through Shopify & Delhivery and marketplace shipments, including Amazon.
• Maintain accurate operational reports in Microsoft Excel and be proficient in Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS and IF formulas.
• Manage and coordinate the Customer Support team, ensuring Same-Day Shipping and improving conversions from abandoned carts and WhatsApp queries.
• Coordinate with logistics partners to resolve late deliveries, NDRs, weight discrepancies and other shipping issues
• Maintain all purchase and invoice records and liaise with the CA for regular GST filings and tax compliance.
• Raise and track POs for packaging, raw materials and finished goods and coordinate with vendors for timely supplies.

Preferred candidate profile

• 2–5 years’ experience in e-commerce, D2C, FMCG, beauty or a related industry.
• Strong experience in e-commerce operations, inventory and logistics.
• Excellent Excel skills are essential.
• Experience with Amazon Seller Central, Shopify and marketplace operations.
• Highly organised, analytical and detail-oriented.
• A hands‑on problem solver who takes ownership and can work independently in a fast-growing environment.

Location: Delhi NCR | Full-time