Area Manager, Sort center (Fulfillment & Operations)

Amazon Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ASSPL in Maharashtra, India is seeking an Operations Manager I responsible for leading a team, ensuring smooth information flow across stakeholders, and driving improvements to protect customer experience and business continuity. The role requires clear written and spoken communication and a hands-on approach to problem solving.

You will monitor performance metrics, identify opportunities to boost team effectiveness, and use data from multiple sources (Excel, SQL) for ad hoc reporting.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and ownership of change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Skills

People management

Communication

Data analysis

Education

Bachelor's degree

Tools

Excel

SQL

Access

Job description

Job ID: 10565412 | ASSPL - Maharashtra - C32

Purview of a Operations Manager Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent
• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.