Operations Manager

Vikrama Heritage Resort | Pavagadh; Vadodara; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Vikrama Heritage Resort | Pavagadh seeks an Operations Manager to oversee daily resort operations, coordinating front office, housekeeping, F&B and maintenance on-site. The role requires leading staff, planning shifts, and ensuring high service standards.

Responsibilities include implementing SOPs, monitoring hygiene and safety norms, and driving continuous improvement in guest experience and staff performance. A relevant degree and on-site experience are preferred.

Qualifications

• Experience in hospitality operations management with focus on guest service and quality control.
• Strong leadership, supervision, shift planning and performance management.
• Ability to coordinate between front office, housekeeping, F&B and maintenance.
• Budgeting, inventory control, vendor management and cost monitoring.
• Excellent communication and guest conflict resolution skills.
• Familiarity with hotel management systems and reporting tools.
• Bachelor’s degree or diploma in Hospitality Management or related field preferred.
• On-site management experience and knowledge of local regulations and hygiene standards beneficial.

Responsibilities

• Oversee daily resort operations to ensure smooth functioning across front office, housekeeping, F&B and maintenance.
• Manage staff schedules and coordinate interdepartmental communication.
• Monitor service quality and guest feedback; implement SOPs and safety/hygiene compliance.
• Optimize resource use to maintain cost-effective operations and drive continuous improvement.
• Handle vendor relationships and support budget planning.
• Address guest concerns professionally and resolve operational issues promptly.

Skills

Team leadership

Staff supervision

Shift planning

Performance management

Guest service

Communication

Problem solving

Organizational skills

Education

Bachelor’s degree or diploma in Hospitality Management

Tools

Hotel management systems

Office software

Reporting tools

Job description

Company Description

Vikrama Heritage Resort | Pavagadh is a hospitality destination that focuses on delivering a comfortable and memorable stay experience for guests visiting the historic Pavagadh region. The resort offers a blend of local culture, natural surroundings, and modern amenities to cater to leisure and family travelers. Team members are encouraged to provide attentive service and maintain high standards of cleanliness, safety, and guest satisfaction. The work environment supports collaboration, reliability, and a strong service mindset for all employees.

Role Description

The Operations Manager is responsible for overseeing daily resort operations to ensure smooth functioning across front office, housekeeping, food and beverage, and maintenance. This full-time, on-site role includes managing staff schedules, coordinating interdepartmental communication, and monitoring service quality and guest feedback. The Operations Manager will implement standard operating procedures, ensure compliance with safety and hygiene norms, and optimize resource use to maintain cost-effective operations. The role also involves handling vendor relationships, supporting budget planning, resolving operational issues quickly, and helping drive continuous improvement in guest experience and staff performance.

Qualifications

• Experience in hospitality operations management, ideally in hotels or resorts, with a strong focus on guest service and quality control.
• Skills in team leadership, staff supervision, shift planning, and performance management to guide and motivate on-site teams.
• Ability to manage daily front office, housekeeping, food and beverage, and maintenance processes, ensuring coordination between departments.
• Competence in basic budgeting, inventory control, vendor management, and cost monitoring to support efficient operations.
• Strong communication and interpersonal skills, with the ability to address guest concerns professionally and support conflict resolution.
• Organizational and problem-solving skills to prioritize tasks, implement procedures, and respond promptly to operational challenges.
• Comfort with using hotel management systems, office software, and reporting tools to track performance and prepare operational updates.
• Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Prior on-site management experience and familiarity with local regulations, safety standards, and hygiene protocols are beneficial.