Operations Manager

Axis My India; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Health insurance

Competitive salary

Travel across states

Walking distance to metro

Job summary

Axis My India Limited, India's leading consumer data intelligence company, invites a Business Operations Manager to optimize and unify operational processes across functions. The role emphasizes strategy, resource allocation, and cross-department collaboration in a fast-paced environment.

The ideal candidate has 5–9 years in operations, leadership exposure, and strong skills in analytics, ERP/CRM, and project management.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field; MBA preferred.
• 5–9 years of experience in operations management, with at least 3 years in a leadership role.
• Strong analytical, problem-solving, and leadership abilities.
• Experience with ERP/CRM software and data-driven decision making.
• Willingness to travel across states (minimum 70%).
• Fluent in local language plus Hindi/English.

Responsibilities

• Develop and implement operational strategies aligned with company goals.
• Oversee day-to-day operations to improve efficiency and reduce costs.
• Allocate resources and mentor operations teams.
• Lead cross-functional projects and ensure on-time delivery.
• Collaborate with Finance, HR, Sales, and IT to optimize operations.
• Ensure compliance with policies and regulations; manage risks.
• Prepare regular operational performance reports for senior management.
• Manage vendor and supplier relationships for quality and cost-effectiveness.
• Implement systems for customer feedback and service improvement.

Skills

Analytical skills

Leadership

Problem solving

Communication

Project management

Time management

ERP/CRM knowledge

Education

Bachelor’s degree in business administration or related field

MBA preferred

Tools

ERP

CRM

Job description

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

The Business Operations Manager is responsible for overseeing and optimizing the company's operational processes. This role involves managing resources, developing strategies to improve efficiency, and ensuring that all departments work cohesively towards the organization's goals. The Business Operations Manager will collaborate with various teams to implement best practices, resolve operational issues, and drive continuous improvement.

Key Responsibilities:

1. Operational Strategy:

• Develop and implement operational strategies that align with the company's goals.
• Identify opportunities for process improvements and cost savings.

2. Process Management:

• Oversee day-to-day operations to ensure that business functions are efficient and effective.
• Streamline workflows to improve productivity and reduce operational costs.
• Monitor and analyze operational metrics to ensure targets are met.

3. Resource Allocation:

• Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
• Coordinate with department heads to ensure optimal allocation of resources
• Lead and mentor operations teams, providing guidance and support to achieve department goals.
• Foster a culture of continuous improvement and accountability.

5. Project Management:

• Plan, execute, and oversee projects aimed at improving business operations.
• Ensure projects are completed on time, within budget, and meet quality standards.

6. Cross-Functional Collaboration:

• Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
• Act as a liaison between operations and other departments to resolve issues and improve communication.

7. Compliance and Risk Management:

• Ensure that all operations comply with company policies, industry regulations, and legal requirements.
• Identify and mitigate operational risks.

8. Reporting and Analysis:

• Prepare and present regular reports on operational performance to senior management.
• Use data-driven insights to recommend and implement improvements.

9. Vendor and Supplier Management:

• Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
• Negotiate contracts and agreements to benefit the company.
• Oversee customer service operations to ensure a high level of customer satisfaction.
• Implement systems to handle customer feedback and improve service delivery.

Qualifications:

Education: Bachelor’s degree in business administration, Operations Management, or a related field. A master’s degree or MBA is preferred.

Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role.

Skills:

Strong analytical and problem-solving abilities.

Customer Service and Satisfaction.

Excellent leadership and team management skills.

Proficient in project management methodologies.

Ability to work under pressure and manage multiple tasks simultaneously.

Knowledge of business software and tools (e.g., ERP, CRM).

Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

Requirements

• Minimum 5 years of experience handling large field/ground force operations activities.
• Experience in the BFSI segment / Insurance, Logistics, telecom, Hospitality, FMCG / FMCD, Courier Company, leaning Institute undertaking government projects, NGO supporting programs of poor population, Skill Development Projects, Retail store set up across multiple locations sectors will be an added advantage.
• Profile requires minimum 70% of traveling across states.
• Should be fluent in the local language along with Hindi/English.
• Opportunity to make significant contributions for India’s foremost Consumer Data Intelligence Company.
• Competitive salary and health insurance package.
• Walking distance from Chakala metro station, making commuting easy and convenient.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence.