Operations Manager

Broken English; Kozhikode district; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Broken English in Kerala seeks an adept Operations leader to design and maintain efficient systems supporting the business. The role requires multitasking, cross-functional collaboration with sales, academics, and marketing, and a track record of driving process improvements.

You will own day-to-day operations, drive cost reductions and quality gains, and build scalable workflows that run with minimal handholding.

Qualifications

• 3-5+ years experience in Business Operations.
• Minimum 1-2 years leading a team.
• Experience in Education Academy / Service business is a plus.
• MBA preferred (qualification requirement).

Responsibilities

• Own end-to-end daily operations.
• Improve efficiency, reduce costs, improve quality.
• Build systems that run without you.
• Coordinate between sales, academics, marketing teams.
• Organized, strategic, and execution-focused.

Skills

Leadership

SOPs & Process

Data analytics

Decision making

Communication

Education

MBA preferred

Job description

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Experience:

• 3-5+ years experience in Business Operations
• Minimum 1-2 years leading a team
• Experience in Education Academy / Service business is a plus

Core Skills

• Strong leadership — can manage, train, and motivate a team
• Expert in process building, SOP creation & execution
• Excellent in data — Excel/Sheets, reporting, KPI tracking, cost control
• Great at problem-solving & decision-making under pressure
• Excellent communication

Responsibilities

• Own end-to-end daily operations
• Improve efficiency, reduce costs, improve quality
• Build systems that run without you
• Coordinate between sales, academics, marketing teams
• Organized, strategic, and execution-focused

Qualifications

• MBA in any discipline preferred.