Operations Manager

Scale.jobs; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Scale.jobs is seeking an Operations Manager to join our ambitious team in Hyderabad. You will own the client onboarding experience, ensuring it is seamless and memorable, and act as the go-to for client success, retention, and relationships.

You will collaborate across teams to meet CSAT, NPS, and TAT goals, while advising international clients on career planning and job search strategies. You will contribute fresh ideas for new business initiatives and help launch products and services by

Qualifications

• 3+ years of solid operations experience.
• Clear communication and customer experience focus.
• Thrives in fast-paced startup environments.

Responsibilities

• Take full ownership of the client onboarding experience to make it seamless and memorable.
• Be the go-to for client success, retention, delight, and building strong relationships.
• Support cross-team collaboration to hit CSAT, NPS, and TAT goals.
• Act as a trusted consultant for international clients with career planning and job search support.
• Bring fresh ideas to new business initiatives and keep Scale.jobs ahead of the curve.
• Collect and channel client feedback to help launch new products and services.

Skills

Operations management

Client onboarding

Customer success

Cross-functional communication

Education

Bachelor's degree in relevant field

Job description

We’re Scale.jobs, a small and ambitious team out to change how people build their global careers. We are looking for someone energetic (and proudly resourceful) to take the lead as our next Operations Manager. You will work side by side with our Founding team, helping to shape how client experience, international growth, and operations run at Scale.jobs.

What you’ll actually be doing

• Take full ownership of the client onboarding experience and make it seamless and memorable.
• Be the go‑to for client success, retention, delight, and building next‑level relationships.
• Support cross‑team collaboration to hit our CSAT, NPS, and TAT goals.
• Act as a trusted consultant for international clients with career planning and job search support.
• Bring fresh ideas to new business initiatives and keep Scale.jobs ahead of the curve.
• Collect and channel client feedback to help launch new products and services.

We’ll vibe if you…

• Have 3+ years of solid operations experience, along with a relevant degree.
• Communicate clearly and genuinely care about customer experience.
• Thrive in a fast‑paced and sometimes chaotic startup environment.
• Enjoy solving problems, pitching in, and embracing new challenges.
• Are comfortable stretching beyond a typical 9 to 5 schedule when needed.

What’s in it for you

• Ownership: Real influence and a chance to drive operational impact.
• Learning: Direct exposure to global business and entrepreneurial strategy.
• Leadership: Work closely with the founding team and collaborate across the company.
• Growth: Be part of a high‑trust, high‑energy journey with plenty of room to grow.