Assistant Manager

Bgps Management Solutions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Bgps Management Solutions is seeking an experienced Travel Management professional to coordinate client itineraries, tickets, and logistics from Bengaluru. You will lead a team of travel consultants to ensure smooth operations and exceptional service.

Key responsibilities include optimizing travel workflows, negotiating with suppliers, and implementing process improvements to enhance the client experience, while maintaining cost efficiency and timely delivery.

Qualifications

• 3–5 years' experience in travel management or related field (BPO/Call Centre).
• Strong knowledge of travel operations, including itinerary planning, ticketing, and logistics coordination
• Excellent team leading skills with ability to motivate and develop staff performance.
• Proven track record of delivering high levels of customer satisfaction through effective communication.

Responsibilities

• Manage travel arrangements for clients, ensuring timely and cost-effective solutions.
• Lead a team of travel consultants to achieve operational efficiency and excellent customer service standards.
• Identify areas for process improvement and implement changes to enhance the overall client experience.
• Develop strong relationships with suppliers to negotiate rates and improve contract terms.

Skills

Team leadership

Customer service

Travel operations knowledge

Communication

Job description

Roles and Responsibilities :

• Manage travel arrangements for clients, ensuring timely and cost-effective solutions.
• Lead a team of travel consultants to achieve operational efficiency and excellent customer service standards.
• Identify areas for process improvement and implement changes to enhance the overall client experience.
• Develop strong relationships with suppliers to negotiate rates and improve contract terms.

Job Requirements :

• 3-5 years' experience in travel management or related field (BPO/Call Centre)
• Strong knowledge of travel operations, including itinerary planning, ticketing, and logistics coordination
• Excellent team leading skills with ability to motivate and develop staff performance.
• Proven track record of delivering high levels of customer satisfaction through effective communication.