Operations Manager

Cyfuture; Chengalpattu; On-site; INR 360,000 - 600,000; Full time

Job summary

Cyfuture invites applications for an Operations Manager in BPO based in Tambaram, Chennai. You will oversee daily operations, lead teams, monitor KPIs and SLAs, and drive quality and customer satisfaction.

Ideal candidate has at least 1 year of experience as an Operations Manager in BPO, and holds any graduate degree. The role focuses on process improvements, workforce planning, and performance reporting.

Qualifications

• Minimum 1 year as Operations Manager in BPO.
• Graduate degree required.
• Strong leadership and communication skills.

Responsibilities

• Manage daily BPO operations and ensure smooth workflow.
• Lead teams and achieve operational targets.
• Monitor KPIs, SLAs, productivity, and quality.
• Handle escalations and ensure customer satisfaction.
• Prepare performance reports and implement process improvements.
• Manage team performance, training, and workforce planning.

Skills

Leadership

Communication

BPO KPIs

Education

Any Graduate

Job description

Hiring: Operations Manager BPO

Location: Tambaram, Chennai
Salary: Up to 6 LPA
Qualification: Any Graduate
Experience: Minimum 1+ year as an Operations Manager in the BPO industry (Mandatory)

Key Responsibilities

• Manage daily BPO operations and ensure smooth workflow.
• Lead teams and achieve operational targets.
• Monitor KPIs, SLAs, productivity, and quality.
• Handle escalations and ensure customer satisfaction.
• Prepare performance reports and implement process improvements.
• Manage team performance, training, and workforce planning.

Required Skills

• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Knowledge of BPO operations, KPIs, and SLAs.

Contact HR Neha: 8130309291