Operations Manager

InSnap Technologies Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

A technology services provider in Bengaluru is seeking a Business Development Manager responsible for overseeing the end-to-end reporting and management of business development teams. The role involves tracking performances, monitoring revenue realization, ensuring CRM updates, and coordinating between departments. This position aims to enhance team performance through reviews and skill enhancement sessions while maintaining compliance with internal standards.

Responsibilities

• End-to-end reporting and management of the Business Development Teams.
• Track daily, weekly, and monthly performances of all BDAs and Team Leads.
• Monitor revenue realization, lead management and conversion, and follow-up discipline.
• Consolidate performance metrics and share structured reports with management.
• Ensure CRM is updated in real-time and aligns with reporting dashboards.
• Ensure all daily/weekly tasks and revenue targets are clearly communicated and achieved.
• Coordinate with other departments to ensure end-to-end process flow and accountability.
• Conduct daily floor huddles to align team focus.
• Conduct periodic performance reviews with Team Leads and BDs.
• Identify gaps in conversion and derive action items for improvement.
• Conduct regular skill enhancement sessions.
• Ensure strict adherence to internal SOPs, QA standards, and compliance requirements.
• Maintain documentation of all escalations, reviews, and interventions.

Job description

• End-to-end reporting and management of the Business Development Teams.
• Track daily, weekly, and monthly performances of all BDAs and Team Leads.
• Monitor revenue realization, lead management and conversion, and follow-up discipline.
• Consolidate performance metrics (individual and team-wise) and share structured reports with management.
• Ensure CRM is updated in real-time and aligns with reporting dashboards.
• Ensure all daily/weekly tasks and revenue targets are clearly communicated and achieved.
• Coordinate with other departments to ensure end-to-end process flow and accountability.
• Conduct daily floor huddles to align team focus and communicate key priorities.
• Conduct periodic performance reviews with Team Leads and BDs.
• Identify gaps in conversion, communication, or process adherence and derive action items for improvement.
• Conduct regular skill enhancement sessions (weekly/monthly).
• Ensure strict adherence to internal SOPs, QA standards, and compliance requirements.
• Maintain proper documentation of all escalations, reviews, and interventions.