Operations Manager

Cushman and Wakefield; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield is seeking a Manager - Operations to lead Integrated Facility Management across multiple client sites in Bengaluru. The role focuses on delivering Hard/Soft Services, Workplace Experience, and Vendor Management while upholding service levels and governance standards.

The position emphasizes strong client relationships at senior levels, identification of growth opportunities, and rigorous financial oversight of P&L for assigned accounts.

Responsibilities

• Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
• Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
• Drive service excellence through SLA and KPI adherence.
• Implement best practices, compliance standards, and operational efficiencies.
• Conduct regular site audits and governance reviews.
• Act as the primary business lead for assigned accounts and portfolios.
• Build and maintain strong client relationships at senior stakeholder levels.
• Identify opportunities for account growth, cross-selling, and service enhancement.
• Lead account reviews, business presentations, and strategic planning discussions.
• Own and manage the Profit & Loss for assigned accounts/business units.
• Ensure revenue achievement, margin improvement, and cost optimization.
• Monitor budgeting, forecasting, financial reporting, and variance analysis.
• Drive productivity initiatives and operational efficiencies to improve profitability.

Job description

Manager - Operations

Job Title Manager - Operations

Job Description Summary

Job Description Key Responsibilities Operations Management Lead and manage Integrated Facility Management (IFM) operations across multiple client sites. Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management. Drive service excellence through SLA and KPI adherence. Implement best practices, compliance standards, and operational efficiencies. Conduct regular site audits and governance reviews.

Business Leadership Act as the primary business lead for assigned accounts/portfolios. Build and maintain strong client relationships at senior stakeholder levels. Identify opportunities for account growth, cross-selling, and service enhancement. Lead account reviews, business presentations, and strategic planning discussions.

Financial Management (P&L Ownership) Own and manage the Profit & Loss (P&L) for assigned accounts/business units. Ensure revenue achievement, margin improvement, and cost optimization. Monitor budgeting, forecasting, financial reporting, and variance analysis. Drive productivity initiatives and operational efficiencies to improve profitability.

INCO: "Cushman & Wakefield" Experience Level Mid Level