Manager - Soft Services

Cushman & Wakefield; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield in India is seeking a Manager - Soft Services to oversee housekeeping, security, waste management, and vendor supervision across facilities. The role emphasizes cost control, compliance with safety standards, and leadership of outsourced staff to maintain service quality.

You will coordinate with security agencies, manage vendor performance, and drive continuous improvement in hygiene and operational excellence across multiple sites.

Qualifications

• Experience in facility management or hospitality services.
• Strong vendor management and negotiation skills.
• Knowledge of safety, hygiene, and statutory compliance standards.
• Proficiency in MS Excel and facility management software.
• Excellent communication and team leadership abilities.

Responsibilities

• Oversee daily cleaning operations, ensure hygiene standards across all areas, and manage vendor performance.
• Coordinate with security agencies, monitor access control, and ensure safety protocols are followed.
• Implement waste segregation and disposal systems; manage pest control schedules and compliance.
• Manage outsourced staff, conduct training, and ensure service quality through regular audits.
• Track expenses, prepare MIS reports, and support cost optimization initiatives.

Skills

Vendor management

Negotiation

Safety & compliance

Team leadership

Excel

Tools

Facility management software

Job description

Job Title Manager - Soft Services

Job Description Summary

Job Description

About the Role:

• Housekeeping & Hygiene: Oversee daily cleaning operations, ensure hygiene standards across all areas, and manage vendor performance.
• Security Management: Coordinate with security agencies, monitor access control, and ensure safety protocols are followed.
• Waste & Pest Control: Implement waste segregation and disposal systems; manage pest control schedules and compliance.
• Vendor & Staff Supervision: Manage outsourced staff, conduct training, and ensure service quality through regular audits.
• Budgeting & Reporting: Track expenses, prepare MIS reports, and support cost optimization initiatives.

About You

Experience in facility management or hospitality services. Strong vendor management and negotiation skills. Knowledge of safety, hygiene, and statutory compliance standards. Proficiency in MS Excel and facility management software. Excellent communication and team leadership abilities.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com