Hiring - Assistant Manager - Operations (FM)

ISS India; Ernakulam; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

ISS India is seeking an experienced Assistant Manager Operations to oversee facility operations across multiple client sites in India, including housekeeping, maintenance, pantry, front office and landscaping.

You will ensure service delivery in line with contractual requirements, SLAs and KPIs, manage client relationships, and lead Facility Managers and frontline teams. The role also involves manpower planning, budgets, vendor management, and ensuring safety and quality standards.

Formación

• Graduate/ Diploma in Engineering or Facilities Management or related field.
• MBA or relevant professional certifications will be an added advantage.

Responsabilidades

• Manage end-to-end facility operations across multiple client sites, including housekeeping, technical maintenance, pantry, front office, landscaping, and other facility services.
• Ensure service delivery in line with contractual requirements, SLAs, KPIs, and company standards.
• Manage client relationships, conduct operational reviews, and resolve client complaints and escalations.
• Lead Facility Managers, Assistant Facility Managers, supervisors, technicians, and frontline teams.
• Plan manpower deployment, recruitment, training, attendance, and employee performance.
• Monitor operational budgets, manpower costs, vendor expenses, and contract profitability.
• Ensure statutory compliance, workplace safety, quality standards, and audit readiness.
• Manage vendor performance, procurement coordination, and operational resources.
• Prepare and review operational MIS reports and drive continuous improvement initiatives.
• Support new site mobilization, contract retention, and business growth opportunities.

Conocimientos

Multi-site operations

Client & stakeholder mgmt

Team leadership

Budgeting & cost control

Vendor & contract mgmt

Safety & quality compliance

MIS reporting

Communication skills

Educación

Graduate in Engineering/Facilities Management/ Hospitality / Business Administration

MBA advantageous

Descripción del empleo

Dear Candidate,

We are looking for an experienced Assistant Manager Operations to manage multiple sites in Facility Management / Integrated Facility Management (IFM).

Key Responsibilities:

• Manage end-to-end facility operations across multiple client sites, including housekeeping, technical maintenance, pantry, front office, landscaping, and other facility services.
• Ensure service delivery in line with contractual requirements, SLAs, KPIs, and company standards.
• Manage client relationships, conduct operational reviews, and resolve client complaints and escalations.
• Lead Facility Managers, Assistant Facility Managers, supervisors, technicians, and frontline teams.
• Plan manpower deployment, recruitment, training, attendance, and employee performance.
• Monitor operational budgets, manpower costs, vendor expenses, and contract profitability.
• Ensure statutory compliance, workplace safety, quality standards, and audit readiness.
• Manage vendor performance, procurement coordination, and operational resources.
• Prepare and review operational MIS reports and drive continuous improvement initiatives.
• Support new site mobilization, contract retention, and business growth opportunities.

Educational Qualification:

• Graduate or Diploma in Engineering, Facilities Management, Hospitality, Business Administration, or a related field.
• MBA or relevant professional certifications will be an added advantage.

Experience:

• 8–12 years of experience in Facility Management / IFM / Operations.
• Minimum 3–5 years of experience in a managerial or multi-site operations role.
• Experience in managing large teams, client relationships, budgets, and service delivery is preferred.

Required Skills:

• Multi-site operations management
• Client and stakeholder management
• Team leadership and manpower planning
• Budgeting and cost control
• Vendor and contract management
• Statutory compliance, safety, and quality management
• MIS reporting, problem-solving, and decision-making
• Strong communication and interpersonal skills

We look forward to connecting with suitable candidates!