Manager - Facility

Cushman & Wakefield; Nagpur District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Cushman & Wakefield India seeks a Manager - Facility to oversee service deliveries, deploy resources, and build strong relationships with clients and occupiers. You will coordinate cross-functional teams to ensure SLAs are met and drive improvements across accounts.

The role involves budget management, contract negotiation, and developing actionable plans to enhance occupier satisfaction and profitability. On-site leadership and adherence to standards are essential.

Responsibilities

• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the deployment to ensure service deliveries.
• Developing a solid and trusting relationship between clients, Occupiers and company
• Resolving occupiers’ issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients, occupiers and internal teams
• Strategic planning to improve client results/deliverables
• Negotiating contracts with client and establishing timeline of performance
• Monitoring and controlling of client’s budget
• Working with other departments to ensure the service deliveries and all occupiers needs are met
• Collaborating with other functions in minimizing the operational expenses
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client/occupiers needs and deliverables according to proposed timelines
• Analysing data to enhance customer/occupier relationship management
• Expanding relationships and bringing in new opportunities
• Consistently maintain service standards Job Description
• Organic Growth and Profitability
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence
• Ensure 100% occupier retention
• Ensuring business continuity programs at implemented
• Meticulous planning and execution of shut-down
• Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities,
• Conducting invoice reviews, vendor evaluation, conduct monthly meetings
• Cash and Debtors Management
• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
• Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule
• Ensure that the CAM the outstanding amount is minimal
• Ensure that the data required for the raising of invoices is sent to the accounts department on time
• Keep track of all the invoices of the site
• People Management and Training
• Manage the on-site team with key competencies
• Prepare activity schedules and assign duties
• Ensure proper staffing for maximum productivity and higher standard of quality
• Promote a healthy and teamwork-oriented atmosphere within the site
• Identify the training needs of his team and assist in the development of modules to address the same
• Ensure that all the HR processes and staff welfare activities are implemented and carried out
• Communication and Client Retention
• Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same

Job description

Job Title

Manager - Facility

Job Description Summary

Job Description

Operations

• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the deployment to ensure service deliveries.
• Developing a solid and trusting relationship between clients, Occupiers and company
• Resolving occupiers’ issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients, occupiers and internal teams
• Strategic planning to improve client results/deliverables
• Negotiating contracts with client and establishing timeline of performance
• Monitoring and controlling of client’s budget
• Working with other departments to ensure the service deliveries and all occupiers needs are met
• Collaborating with other functions in minimizing the operational expenses
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client/occupiers needs and deliverables according to proposed timelines
• Analysing data to enhance customer/occupier relationship management
• Expanding relationships and bringing in new opportunities
• Consistently maintain service standards Job Description

Job Description

• Organic Growth and Profitability
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence
• Ensure 100% occupier retention
• Ensuring business continuity programs at implemented
• Meticulous planning and execution of shut-down
• Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities,
• Conducting invoice reviews, vendor evaluation, conduct monthly meetings
• Cash and Debtors Management
• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
• Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule
• Ensure that the CAM the outstanding amount is minimal
• Ensure that the data required for the raising of invoices is sent to the accounts department on time
• Keep track of all the invoices of the site
• People Management and Training
• Manage the on-site team with key competencies
• Prepare activity schedules and assign duties
• Ensure proper staffing for maximum productivity and higher standard of quality
• Promote a healthy and teamwork-oriented atmosphere within the site
• Identify the training needs of his team and assist in the development of modules to address the same
• Ensure that all the HR processes and staff welfare activities are implemented and carried out
• Communication and Client Retention
• Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same

INCO: “Cushman & Wakefield”