Operations Management Practitioner

Shashwath Solution; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Shashwath Solution in Pune, India, seeks an IT Operations professional to ensure 100% availability and scalability of products and systems. You will monitor performance, meet SLAs/KPIs, and push efficiency through automation while collaborating with global teams to optimize the observability platform.

The role emphasizes incident management, automation capabilities, and strong problem-solving skills to sustain high-service levels and drive ongoing improvements.

Qualifications

• Experience in incident management and IT operations.
• Proficiency in automation tools to optimize operations.
• Strong analytical skills for problem triage and resolution.
• Familiarity with monitoring and observability platforms to maintain performance.

Responsibilities

• Provide operational support ensuring 100% availability and scalability of products and software systems.
• Monitor performance and ensure SLAs and KPIs are met.
• Use automation to streamline operations and reduce manual interventions.
• Troubleshoot incidents and perform root cause analysis for resolutions.
• Collaborate with global teams to extend and optimize monitoring platforms.
• Drive continuous improvements through automation and emerging tech.
• Ensure IT services are delivered within agreed service levels and improve processes.

Skills

Incident management

Automation

Analytical thinking

Monitoring & observability

Job description

Key Responsibilities

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
• Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
• Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
• Drive continuous improvements in operations through emerging technologies and automation.
• Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills

• Incident Support (2+ years): Experience in incident management and IT operations.
• Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
• Strong analytical skills for problem triage and resolution.
• Familiarity with monitoring and observability platforms to maintain system performance.

Mandatory Key Skillsincident management,operational support,root cause analysis,it operations,system software,java,algorithms,data structures,c++,python,linux,itil,project management,change management,problem management,sla management,Operations Management*