Operations Manager

CBY Services Pvt. ltd; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CBY Services Pvt. ltd is seeking an IT Operations Manager to oversee reliable IT operations and successfully deliver technology projects. This role involves managing day-to-day operations, leading projects from inception to completion, and enhancing service quality in a technologically advancing environment.

Ideal candidates should have 4-7 years of relevant experience in IT operations and project management, and possess strong leadership and communication skills. The position offers an exciting opportunity to drive IT initiatives and improve operational efficiency.

Qualifications

• 4-7 years of experience in IT operations and project management.
• Strong leadership, stakeholder management, and communication skills.
• Hands-on experience with IT infrastructure, ITSM tools, and project management tools.
• Exposure to cloud platforms and modern IT environments preferred.
• Experience with ITIL processes and service improvement programs is beneficial.

Responsibilities

• Manage day-to-day IT operations, infrastructure, service desk, SLAs, and security controls.
• Ensure high availability, performance, compliance, and disaster recovery readiness.
• Lead IT projects end-to-end, from planning and execution to go-live and closure.
• Coordinate internal teams, vendors, and stakeholders.
• Monitor risks, timelines, budgets, and project deliverables.
• Drive automation, efficiency, and continuous improvement across IT services.

Skills

IT operations management

Project management

Leadership

Stakeholder management

Communication skills

ITSM tools

Cloud platforms

ITIL processes

Tools

ITSM tools

Project management tools

Job description

IT Operations Manager

The IT Operations Manager is responsible for ensuring reliable IT operations while driving the successful delivery of technology projects. This role combines operational governance with project leadership to maintain system stability, enhance service quality, and implement strategic IT initiatives.

Responsibilities

• Manage day-to-day IT operations, infrastructure, service desk, SLAs, and security controls
• Ensure high availability, performance, compliance, and disaster recovery readiness
• Lead IT projects end-to-end, from planning and execution to go-live and closure
• Coordinate internal teams, vendors, and stakeholders
• Monitor risks, timelines, budgets, and project deliverables
• Drive automation, efficiency, and continuous improvement across IT services

Qualifications

• 4-7 years of experience in IT operations and project management
• Strong leadership, stakeholder management, and communication skills
• Hands‑on experience with IT infrastructure, ITSM tools, and project management tools
• Exposure to cloud platforms and modern IT environments preferred
• Experience with ITIL processes and service improvement programs (beneficial)