Analyst, Enterprise IT Operations

ICE Clear Europe Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

ICE Clear Europe Limited in Hyderabad is seeking a capable Enterprise Operations professional to manage incidents, problems, and changes across enterprise applications. You will perform proactive monitoring, troubleshoot IT issues, and prepare runbooks while coordinating with Engineering, Development, and Business teams.

The role emphasizes operational readiness for new services, documentation, and cross-team collaboration to maintain an efficient, resilient IT environment in a fast-paced

Qualifications

• Bachelor’s Degree in Computer Engineering or related field.
• 3+ years of experience or educational credentials in lieu.
• Strong written and verbal communication.
• Familiarity with Office 365 Suite.
• Active Directory administration experience.
• Ability to troubleshoot IT/Application related issues.
• Ability to multitask and work independently on projects.
• Prepare documentation of runbooks.
• Coordinate with other teams on changes to production systems.

Responsibilities

• Proactive checks and monitoring to avoid/service outages or limit impact; troubleshooting and fault isolation to restore service.
• Develop solutions for Incident Management from case studies; create root cause flow charts and troubleshooting procedures.
• Ensure readiness for new services; complete checklists for pre-production deployment and updated management for components and dependencies.
• Coordinate changes at CAB and with Engineering; support tasks assigned to Enterprise Operations.
• Handle service requests, network maintenance, and operational support; participate in vendor SLAs, asset and capacity management.
• Pursue process improvements; own tasks delivering operational support enhancements to technology, process, tool, or service.
• Interact with Engineering, Development, and Business; develop and propose knowledge base solutions; monitor for new events to open incidents.

Skills

Incident management

Problem management

Change management

Troubleshooting IT issues

Documentation & runbooks

Communication skills

Monitoring familiarity

Active Directory basics

Education

Bachelor’s Degree in Computer Engineering or related field

Tools

Office 365

Monitoring tools

Runbook/wiki documentation

CAB coordination tools

Job description

Enterprise Operations provides 24x7 support for the organization’s Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages.

Responsibilities

Incident Management

• Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.

Problem Management

• Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.

Operational Readiness for New Services

• Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures.

Change Management Planning and Configuration Implementation

• Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams

Service Requests, Network Maintenance, and Operational Support

• Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.

Process Improvement

• Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Strong written and verbal communication
• Familiarity with 365 Office Suite
• Active Directory Administration Experience
• Ability to troubleshoot IT/Application related issues
• Ability to multitask and work independently on projects
• Perform monitoring for new events to open incidents
• Prepare documentation of runbooks
• Coordinate with other teams on changes to production systems
• Interact with Engineering, Development, and Business
• Develop and propose solutions for the knowledge base
• Understanding of process monitoring using monitoring solutions
• Understand priority for high Severity incidents