Operations Leader ( Backoffice )

Som Imaging Informatics; Kolkata District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Som Imaging Informatics in Kolkata is seeking an Operations Leader (Backoffice) with 7-10 years of ecommerce backoffice operations. You will oversee a team, ensure accuracy under deadlines, and manage day-to-day processes in a fast-paced environment.

The role requires strong Excel and Word skills, excellent communication, and the ability to train and supervise staff, interview and counsel team members, and resolve customer issues while maintaining service quality.

Qualifications

• 7-10 years of ecommerce operations (back office) experience.
• Proven ability to work under pressure and meet deadlines.
• Strong Microsoft Excel and Word skills.
• Excellent communication and team leadership abilities.

Responsibilities

• Lead backoffice operations and manage team performance.
• Train, interview, select, and supervise front office/backoffice staff.
• Ensure process adherence, accuracy, and timely delivery.
• Resolve conflicts and communicate with internal/external customers.

Skills

Ecommerce Operations

Backoffice

Job description

Operations Leader (Backoffice) Kolkata

2023 Immediate opening for a Operations Leader (Backoffice)

Experience: 7- 10 Years in Ecommerce Operations (Back office) Candidates should be flexible to operate both from the office and at home should be flexible for Duty hours , preferably Night Shift

Roles and Responsibilities :

• Ability to work under pressure and with strict deadlines
• Proficient in Microsoft Excel and Word
• Communicate effectively both verbally and in writing to provide clear direction to team members, observe performance and encourage improvement
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members
• Actively take part in training the team, facilitating formal training sessions and on-the-job training to ensure that all team members are of the same standard
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts
• Strong interpersonal skills
• Thorough organization and supervisory skills
• Proficient in accomplishing tasks
• Able to work under pressure and deal with stressful situations during busy periods