Operations Lead - Hospitality

Union Living; Mumbai; On-site; INR 2,800,000 - 4,000,000; Full time

Benefits offered by this job

Ownership & decision-making

Growth opportunities

Dynamic learning environment

Job summary

Union Living is seeking an experienced Operations Lead to oversee and streamline property operations across our portfolio in Mumbai. The role focuses on driving operational excellence within co-living and hospitality settings, managing budgets, and overseeing vendors and facilities.

You will lead on-ground teams, drive service quality, and enhance resident experiences through process improvements and proactive issue resolution.

Qualifications

• 7–10 years of experience in Co-Living, Student Housing, Hospitality, Hotels, Serviced Apartments, or Facility Operations.

Responsibilities

• Manage end-to-end property operations and ensure smooth day-to-day functioning across locations.
• Own and monitor operational budgets, including P&L management, OPEX control, petty cash management, and cost optimization initiatives.
• Oversee procurement, vendor management, inventory control, and facility management to ensure operational efficiency.
• Ensure compliance with fire & safety standards, audits, statutory requirements, and SOP implementation.
• Lead property teams through training, performance management, and team development initiatives.
• Manage the resident lifecycle, including move-ins, move-outs, onboarding, customer experience, and complaint resolution.
• Monitor and resolve operational issues through ticketing systems and operational dashboards while maintaining high service standards.
• Gather and analyze resident feedback, implement corrective actions, and continuously improve service quality.
• Support property pre-launch and post-launch activities, including setup, staffing, vendor onboarding, and process implementation.

Skills

Leadership

Operational Excellence

Budgeting & Finance

Vendor Management

Tools

Property Management Systems

CRM Tools

Job description

Industry: Co-Living / Student Housing / Hospitality

We are looking for an experienced Operations Lead to oversee and streamline property operations across our portfolio. If you have a strong background in hospitality, co-living, student housing, serviced apartments, or facility operations and are passionate about driving operational excellence, we'd love to connect with you.

Key Responsibilities

• Manage end-to-end property operations and ensure smooth day-to-day functioning across locations.
• Own and monitor operational budgets, including P&L management, OPEX control, petty cash management, and cost optimization initiatives.
• Oversee procurement, vendor management, inventory control, and facility management to ensure operational efficiency.
• Ensure compliance with fire & safety standards, audits, statutory requirements, and SOP implementation.
• Lead property teams through training, performance management, and team development initiatives.
• Manage the resident lifecycle, including move-ins, move-outs, onboarding, customer experience, and complaint resolution.
• Monitor and resolve operational issues through ticketing systems and operational dashboards while maintaining high service standards.
• Gather and analyze resident feedback, implement corrective actions, and continuously improve service quality.
• Support property pre-launch and post-launch activities, including setup, staffing, vendor onboarding, and process implementation.

Requirements

• 7–10 years of experience in Co-Living, Student Housing, Hospitality, Hotels, Serviced Apartments, or Facility Operations.
• Strong understanding of P&L, OPEX management, procurement, petty cash handling, vendor management, and facility operations.
• Experience managing multiple stakeholders and leading on-ground operational teams.
• Familiarity with Property Management Systems (PMS), CRM tools, Helpdesk/Ticketing platforms, and operational reporting systems.
• Strong leadership, communication, and problem-solving skills.
• Customer-centric approach with a focus on operational excellence and service quality.

What We Offer

• A high-impact role with significant ownership and decision-making responsibilities.
• Opportunity to lead operations for a growing organization.
• A dynamic environment with ample learning and growth opportunities.