Operations Lead EMEA Market

Mosaic Wellness; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mosaic Wellness is seeking an Ops Lead to own end-to-end supply and inventory operations for our EMEA marketplace business, coordinating with Amazon, Noon, Trendyol, Carrefour, and others. This hands-on role combines operations leadership with people management to ensure inventory availability and cost-efficient freight.

You will lead a small team, drive demand forecasting, negotiate with production, monitor stock risks, and report on logistics KPIs, aiming for top-quartile performance across

Qualifications

• Master's degree / MBA in Operations, Supply Chain Management, or related field.
• 4 years of experience in supply chain, inventory planning, or e-commerce/marketplace operations.
• Prior experience with international marketplaces (Amazon, Noon, Trendyol, Carrefour, or similar) strongly preferred.
• Experience managing or mentoring a team is required.

Responsibilities

• Own end-to-end supply and inventory operations for the EMEA marketplace business.
• Lead day-to-day operations health across marketplaces and ensure listing availability and SLAs.
• Coordinate with Finance on MIS reporting, inventory valuation, and compliance.
• Grow and mentor a team of 3 Operations Executives and strive for top 1% ops performance.
• Collaborate with cross-functional partners across regions and time zones to optimize processes.

Skills

S&OP

Safety stock

Forecasting

Excel

BI tools

ERP systems

AI in ops

International logistics

Education

Master's/MBA in Operations or related

Tools

Power BI

Tableau

ERP software

Job description

Team Size: 3 Operations Executives (direct reports)

About the Role

We're looking for an Ops Lead to own end-to-end supply and inventory operations for our EMEA marketplace business (Amazon, Noon, Trendyol, Carrefour, and similar platforms). This is a hands-on operator role combined with people leadership- You will be accountable for inventory availability, freight/cost efficiency, and finance-grade reporting, while building and mentoring a small team into a high-performing unit.

Key Responsibilities

Supply Chain & Inventory Management

• Liaise across the supply chain (manufacturing, warehousing, freight, 3PLs) to ensure timely, accurate delivery of inventory into EMEA markets
• Own the 3-to-6-month rolling supply planning cycle — demand forecasting inputs, replenishment cadence, and buffer stock strategy — following established S&OP processes
• Negotiate internally with supply/production teams to secure optimal inventory allocation and delivery timelines
• Monitor and resolve stock-out and overstock risks proactively across all marketplace channels

Marketplace Operations

• Manage day-to-day operational health across Amazon, Noon, Trendyol, Carrefour, and other EMEA marketplaces — listing availability, fulfillment SLAs, and inventory sync
• Track marketplace-specific compliance requirements (labeling, documentation, regional regulations) and ensure adherence
• Build strong working relationships with marketplace account/category teams to unblock operational issues quickly
• Apply an AI-first, data-driven approach to continuously identify the most efficient shipping routes, freight modes, and carriers to optimize cost and turnaround time (TAT)
• Track and report on key logistics KPIs: freight cost per unit, TAT adherence, fill rate, and inventory turns
• Evaluate and recommend new tools, automation, or vendor partners that improve operational efficiency

Finance & Compliance Coordination

• Partner with Finance on all MIS reporting, inventory valuation, and compliance documentation
• Ensure inventory data integrity across systems to support accurate financial reconciliation
• Flag and resolve discrepancies between operational and financial inventory records in a timely manner
• Grow, coach, and mentor a team of 3 Operations Executives, setting clear goals and a development path for each
• Build a high-performance, accountable team culture — with the explicit ambition of being in the top 1% of ops teams in the country
• Own team capacity planning, workload distribution, and cross-training to ensure business continuity
• Cross-cultural communication: Ability to work effectively with marketplace partners, freight vendors, and internal stakeholders across different EMEA markets and time zones, adapting communication style accordingly
• Stakeholder influence without authority: Skilled at negotiating with internal teams (supply, finance, category) who don't directly report to this role, to secure timelines and resources
• Decision-making under ambiguity: Comfortable making calls on freight/cost tradeoffs and supply risks with incomplete information, and owning the outcome
• Composure under pressure: Able to stay level-headed and solution-oriented during stock-out crises, shipment delays, or marketplace escalations, and model that composure for the team
• Proactive escalation: Surfaces risks and bad news early to the Region Head rather than waiting for problems to compound — critical given the multi-market, fast-moving nature of e-commerce ops
• Collaborative accountability: Builds trust with the team through consistency and fairness, while holding a high-performance bar aligned to the "top 1%" ambition of the role

Required Qualifications

• Master's degree / MBA in Operations, Supply Chain Management, or related field
• 4 years of experience in supply chain, inventory planning, or e-commerce/marketplace operations
• Prior experience with international marketplaces (Amazon, Noon, Trendyol, Carrefour, or similar) strongly preferred
• Experience managing or mentoring a team is required

Functional and Technical Skills

• Strong command of supply/demand planning methodologies (S&OP, safety stock, reorder point modeling)
• Proficiency in Excel/data analysis; familiarity with BI tools (Power BI, Tableau, or equivalent) a plus
• Working knowledge of ERP/inventory management systems and marketplace seller platforms (Seller Central, Noon Partner, etc.)
• Comfort applying AI/automation tools to operational decision-making (forecasting, freight optimization)
• Understanding of international logistics, freight modes, customs/compliance basics for EMEA trade