Customer Support Intern

NymbleUp Solutions; Mumbai; Hybrid; INR 203,000 - 243,000; Full time

Benefits offered by this job

Stipend 20k/mo

PPO after internship

Mentorship from senior team

Job summary

NymbleUp Solutions in Mumbai offers a 3-6 month Internship in Customer Support. You will work with our enterprise retail and QSR clients, handling tickets, onboarding, and basic troubleshooting while communicating in fluent English.

A Pre-Placement Offer (PPO) is possible for high performers. The role is hybrid in Mumbai and provides hands-on B2B SaaS experience with direct mentorship from senior team members.

Qualifications

• Fresh graduates or candidates with 0-1 years of experience in customer support, operations or client-facing roles.
• Excellent written and spoken communication in English (essential for daily client interaction).
• Tech-savvy with a strong willingness to learn B2B software platforms, ticketing tools, and technical troubleshooting.
• Strong problem-solving attitude, patience, and attention to detail.
• Ability to work effectively in a hybrid setup (Vikhroli, Mumbai).

Responsibilities

• Manage day-to-day incoming client queries and support tickets via email, chat and phone on our ticketing platform.
• Assist enterprise store managers and operational heads with platform onboarding, feature navigation, and account configurations.
• Perform basic troubleshooting for user issues, workflow errors, and data sync queries before escalating to senior technical specialists.
• Maintain clear communication with clients in fluent English, providing timely updates on ticket status.
• Help create, update and organize articles for our customer Knowledge Base and self-help guide.
• Track and log recurring user questions to assist the product team in identifying usability improvements.

Skills

English fluency

Customer support

Ticketing tools

Problem solving

Hybrid work

Job description

Experience: 0-1 years | Employment Type: 3-6 Months Internship | Location: Mumbai (Hybrid)

About NymbleUp

NymbleUp is a workforce management platform for the retail and restaurant industry, serving enterprise brands across India and Southeast Asia. Our AI-driven software helps large multi-location operators optimize labor deployment, automated scheduling, and store operations. As our enterprise client base scales, maintaining zero-friction operational continuity and high-touch technical support is critical to our platform's success.

Position Overview

We are looking for 2 energetic, highly communicative Customer Support Interns to join our customer operations team for a 3-6 month duration. This role offers hands‑on experience in B2B SaaS support operations, working directly with enterprise retail and QSR clients. Candidates who demonstrate exceptional performance, problem-solving skills and ownership during the internship will be eligible for a Pre-Placement Offer (PPO) for a full-time role.

Key Responsibilities

• Manage day-to-day incoming client queries and support tickets via email, chat and phone on our ticketing platform.
• Assist enterprise store managers and operational heads with platform onboarding, feature navigation, and account configurations.
• Perform basic troubleshooting for user issues, workflow errors, and data sync queries before escalating to senior technical specialists.
• Maintain clear communication with clients in fluent English, providing timely updates on ticket status.
• Help create, update and organize articles for our customer Knowledge Base and self-help guide.
• Track and log recurring user questions to assist the product team in identifying usability improvements.

Required Qualifications

• Fresh graduates or candidates with 0-1 years of experience in customer support, operations or client-facing roles.
• Excellent written and spoken communication skills in English (essential for daily client interaction).
• Tech-savvy with a strong willingness to learn B2B software platforms, ticketing tools, and technical troubleshooting.
• Strong problem-solving attitude, patience, and attention to detail.
• Ability to work effectively in a hybrid setup (Vikhroli, Mumbai).

What We Offer

• Stipend: 20,000 per month.
• Pre-Placement Offer (PPO): Opportunity to convert into a full-time position based on performance.
• Real-world experience at a high-growth AI workforce management startup with direct mentorship from senior team members. .