Operations Head

iCodex; Pune District; On-site; INR 350,000 - 700,000; Full time

Job summary

icodexsolutions in Pune, India is seeking an experienced Operations Head to lead multiple departments including Quality Assurance, Content Services, Production Support, and Customer Engagement.

You will set strategic direction, drive operational excellence, and build high-performance teams in a fast-paced publishing-related environment.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field; Master's preferred.
• Minimum 5 years in a leadership role as Operations Head.
• Total 15+ years in operations management, preferably in a similar industry.
• Proven track record managing multiple departments and driving operational excellence.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Knowledge of industry best practices and emerging trends in operations management.

Responsibilities

• Provide strategic direction and leadership to the operations team.
• Oversee day-to-day operations of multiple departments including QA, Content Services, Production Support, and Customer Engagement.
• Develop and implement quality assurance processes and monitor quality metrics.
• Manage content services, including creation, curation, and distribution.
• Oversee production support and implement best practices to minimize downtime.
• Lead customer engagement to enhance satisfaction and loyalty.
• Collaborate with Sales, Marketing, and IT to align operations with objectives.
• Set performance goals and conduct regular evaluations with coaching.

Skills

Leadership

Operations management

Quality Assurance

Content services

Production support

Customer engagement

Cross-functional collaboration

Performance management

Communication skills

Analytical skills

Education

Bachelor's degree in Business Administration/Operations Management

Master's degree preferred

Job description

We are seeking a dynamic and experienced Operations Head to join our team. The ideal candidate will have a proven track record of leadership in operations management, with a minimum of 5 years of experience as an Operations Head and a total of 15+ years of relevant experience. The candidate will be responsible for overseeing various departments including Quality Assurance, Content Services, Production Support, and Customer Engagement.

Key Responsibilities

• Leadership: Provide strategic direction and leadership to the operations team. Inspire and motivate team members to achieve departmental and organizational goals.
• Operations Management: Oversee the day-to-day operations of multiple departments including Quality, Content Services, Production Support, and Customer Engagement. Ensure operational efficiency, productivity, and adherence to quality standards.
• Quality Management: Develop and implement quality assurance processes and procedures to ensure the delivery of high-quality products and services to customers. Monitor and analyse quality metrics to identify areas for improvement.
• Content Services: Manage the content services department, which includes content creation, curation, and distribution. Collaborate with internal and external stakeholders to develop and execute content strategies that align with business objectives.
• Production Support: Oversee the production support department, which is responsible for providing technical support and troubleshooting assistance to ensure smooth operations. Implement best practices to streamline processes and minimize downtime.
• Customer Engagement: Lead the customer engagement department to enhance customer satisfaction and loyalty. Develop strategies to effectively engage with customers, gather feedback, and address their needs and concerns.
• Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and IT to ensure alignment of operations with overall business objectives. Foster a culture of collaboration and teamwork across the organization.
• Performance Management: Set performance goals and objectives for the operations team. Conduct regular performance evaluations and provide coaching and feedback to employees to support their professional development.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in a leadership role as Operations Head.
• Total of 15+ years of experience in operations management, preferably in a similar industry.
• Proven track record of successfully managing multiple departments and driving operational excellence.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Knowledge of industry best practices and emerging trends in operations management.

Job Location- Pune

Role– Operations Head

Desired Skills– 15+ years of experience in operations management in a publishing industry.

Additional Information- 5+ years of experience in a leadership role as Operations Head.