Assistant Manager Operations

Atidiv; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Insurance coverage for self, spouse &/

Internet allowance

Annual performance-linked bonus

Vacation time off

Parental leaves

Digital detox leaves

Learning and development opportunities

Job summary

Atidiv in Pune, India is hiring an Assistant Manager – Operations in a hybrid role. You will lead and mentor a large operations team in the Content Moderation domain, ensuring performance targets and client outcomes are met.

The ideal candidate has a Bachelor's degree, proven operations leadership, and the ability to manage 2+ Team Leaders and 50+ indirect reportees, with strong communication and data-driven decision making.

Qualifications

• Bachelor's degree in any discipline.
• Proven experience in operations management, preferably in Content Moderation or related domain.
• Experience managing 2+ Team Leaders and 50+ indirect reportees with minimal supervision.
• Strong leadership, analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, with experience in client and stakeholder management.
• Ability to manage performance, handle escalations, and drive process improvements.
• Flexibility to work in different shifts and on different workdays as per business requirements.
• A reliable work-from-home setup with a stable internet connection.

Responsibilities

• Lead and mentor a large team, ensuring performance targets and operational goals are achieved.
• Manage and develop 2+ Team Leaders and 50+ indirect reportees.
• Monitor team performance, conduct feedback sessions, and drive continuous improvement.
• Manage client relationships and stakeholder communication, ensuring high client satisfaction.
• Analyze operational data, prepare performance reports, and provide actionable insights.
• Identify process risks, implement corrective actions, and maintain quality and compliance standards.
• Drive process improvements, resource optimization, and operational efficiency.
• Resolve team conflicts and foster a collaborative, high-performance work culture.
• Identify training needs and support the professional development of team members.

Skills

Leadership

Operations management

Team management

Data analysis

Process improvement

Stakeholder management

Communication

Education

Bachelor's degree

Job description

WE'RE HIRING | Assistant Manager Operations

Location: Pune, Maharashtra

Work Mode: Hybrid (Pune-based candidates only)

We're looking for a dynamic Assistant Manager – Operations to lead teams, drive performance, and deliver exceptional client outcomes in the Content Moderation domain.

Key Responsibilities:

• Lead and mentor a large team, ensuring performance targets and operational goals are achieved.
• Manage and develop 2+ Team Leaders and 50+ indirect reportees.
• Monitor team performance, conduct feedback sessions, and drive continuous improvement.
• Manage client relationships and stakeholder communication, ensuring high client satisfaction.
• Analyze operational data, prepare performance reports, and provide actionable insights.
• Identify process risks, implement corrective actions, and maintain quality and compliance standards.
• Drive process improvements, resource optimization, and operational efficiency.
• Resolve team conflicts and foster a collaborative, high-performance work culture.
• Identify training needs and support the professional development of team members.

What We're Looking For:

• Bachelor's degree in any discipline.
• Proven experience in operations management, preferably in Content Moderation or a related domain.
• Experience managing 2+ Team Leaders and 50+ indirect reportees with minimal supervision.
• Strong leadership, analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, with experience in client and stakeholder management.
• Ability to manage performance, handle escalations, and drive process improvements.
• Flexibility to work in different shifts and on different workdays as per business requirements.
• A reliable work-from-home setup with a stable internet connection.

What We Offer:

• Primarily work-from-home flexibility (Pune-based candidates only), with one day per week in the office.
• Insurance coverage for self, spouse, and children.
• Annual performance-linked bonus.
• Internet allowance and other benefits.
• Vacation time off, parental leaves, and annual holiday benefits.
• Digital detox leaves to support mental well-being.
• Learning and development opportunities to enhance leadership and professional skills.