Operations Head

HRorion; Moradabad; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

HRorion is seeking an experienced Operations Head to take overall responsibility for three outlets in Moradabad — two company-owned and one revenue-share outlet. You will lead profitability, sales growth, and operational standards with direct accountability for performance.

The role requires a strong background in restaurant/QSR operations, P&L management, and a proven ability to drive local market development, sales, and team leadership across multiple locations. On-site, India.

Qualifications

• Minimum 7 years of relevant experience.
• Strong restaurant, QSR, sweets or multi-outlet operations background.
• Experience handling P&L and outlet profitability.
• Strong sales orientation and business-development capability.
• Candidates from sweets/QSR backgrounds preferred; Haldiram-trained candidates may be considered.
• Strong restaurant-background GMs with proven sales orientation may also be considered.
• Ability to understand and adapt to the sweets business within a reasonable ramp-up period.
• Strong leadership, networking and team-development skills.
• Commercially driven with an ownership mindset.
• Strong understanding of local-market sales and customer acquisition.

Responsibilities

• Own P&L responsibility across all three outlets.
• Drive revenue growth, cost control and profitability/GOP.
• Turn around the oldest outlet and improve its declining sales and profitability.
• Move the newer outlets from break-even towards healthy profitability.
• Drive corporate and institutional sales in the Moradabad market.
• Build relationships with exporters, local businesses and institutional customers.
• Act as the face of the brand in the region.
• Develop local networks and community relationships.
• Drive festival-time visibility and local promotional initiatives.
• Lead, coach and develop Outlet Managers and on-ground teams.
• Maintain brand standards and operational excellence across all locations.
• Increase customer footfall through local marketing and community engagement.
• Identify new revenue opportunities.
• Work closely with Sales, HR and other functional teams to improve overall performance.
• Build systems and processes rather than simply managing day-to-day operations.

Skills

P&L management

Strategic planning

Profitability improvement

Multi-outlet operations

Restaurant management

Sales growth

Team leadership

Business development

Local market development

Brand standards enforcement

Operational excellence

Process optimization

Job description

We are looking for an experiencedOperations Head to take overall responsibility for three outlets in Moradabad —two company-owned outlets and one revenue-share outlet.

The role is a unit-head-levelposition with direct responsibility for profitability, sales growth,operational standards, team performance and local market development.

KeyResponsibilities

• Own P&L responsibility across all three outlets.
  
• Drive revenue growth, cost control andprofitability/GOP.
  
• Turn around the oldest outlet and improve its decliningsales and profitability.
  
• Move the newer outlets from break-even towards healthyprofitability.
  
• Drive corporate and institutional sales in theMoradabad market.
  
• Build relationships with exporters, local businessesand institutional customers.
  
• Act as the face of the brand in the region.
  
• Develop local networks and community relationships.
  
• Drive festival-time visibility and local promotionalinitiatives.
  
• Lead, coach and develop Outlet Managers and on-groundteams.
  
• Maintain brand standards and operational excellenceacross all locations.
  
• Increase customer footfall through local marketing andcommunity engagement.
  
• Identify new revenue opportunities.
  
• Work closely with Sales, HR and other functional teamsto improve overall performance.
  
• Build systems and processes rather than simply managingday-to-day operations.
  

Requirements

• Minimum 7 years of relevant experience.
  
• Strong restaurant, QSR, sweets or multi-outletoperations background.
  
• Experience handling P&L and outlet profitability.
  
• Strong sales orientation and business-developmentcapability.
  
• Candidates from sweets/QSR backgrounds preferred;Haldiram-trained candidates may be considered.
  
• Strong restaurant-background GMs with proven salesorientation may also be considered.
  
• Ability to understand and adapt to the sweets businesswithin a reasonable ramp-up period.
  
• Strong leadership, networking and team-developmentskills.
  
• Commercially driven with an ownership mindset.
  
• Strong understanding of local-market sales and customeracquisition.
  

Skills:

P&L, Strategy &Financial Performance Skills

• Outlet Profitability
• Turnaround Strategy
• Budgeting & Forecasting
• Multi-Outlet Operations
• Restaurant Management
• QSR Operations
• Sweets & Retail Operations
• Brand Standards Enforcement
• Operational Excellence
• Process Engineering / SOP Building