SENIOR SPECIALIST - INSURANCE

PeopleStrong; Tamil Nadu; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

PeopleStrong is seeking an experienced insurance operations professional to manage reconciliation, disbursement processes, and analytics. The role involves liaising with partner institutions, finance, and operations to ensure accurate reporting, timely settlements, and regulatory compliance across the insurance distribution workflow.

The candidate should have 7-10 years in backend processing within insurance, with a Bachelor’s degree and relevant certifications preferred.

Qualifications

• 7-10 years in insurance operations or backend processing.
• Bachelor's degree; insurance certifications beneficial.

Responsibilities

• Reconcile disbursement, premium, refunds, and settlements with partner institutions daily/weekly.
• Maintain and verify disbursements MIS; identify and resolve discrepancies.
• Coordinate with finance and operations; close reconciliation gaps; prepare periodic statements.
• Generate and circulate partner-wise disbursement and reconciliation reports for management review.
• Collaborate with cross-functional teams to support insurance distribution and claims processing.

Skills

Process accuracy

Quality assurance

Process improvement

Compliance

Analytical skills

Attention to detail

Communication skills

Education

Bachelor's degree (any discipline)

Insurance certifications beneficial

Job description

Reconciliation and Disbursement Management

• Responsible for daily/weekly Reconciliation of disbursement, Premium, Refunds and settlements report with partner institution to ensure accuracy and completeness.
• Maintain and verify, disbursements MIS, ensuring timely identification and resolution of discrepancies.
• Liaise with internal finance and operation teams to close reconciliation gapr and prepare periodic reconciliation statement.
• Generate, analyse and circulate partner wise disbursement and reconciliation reports for management review.

Operations & Policy Administration

• Coordinate with branch teams, sales managers, and credit officers to support insurance distribution.
• Conduct product training sessions for frontline sales teams to enhance insurance knowledge and selling skills.

Collaborate with cross functional teams

• Manage policy issuance, endorsements for insurance products with Insurance Partners.
• Ensure smooth claim intimation and settlement for customers, acting as a liaison between branch and Insurer.
• Monitor operational SLAs and TATs with insurance partners to ensure service quality.

Compliance & Regulatory

• Ensure full compliance with IRDAI guidelines, RBI regulations.
• Support audits and inspections by regulatory authorities.
• Maintain records of policies, commissions, and customer communications in line with compliance requirements.

Reporting & Analytics

• Prepare regular MIS and dashboards on insurance business performance (sales, commissions, profitability).

KEY ROLE DIMENSIONS

Geographical Coverage: PAN

No. of direct reports: Nil

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Process Accuracy: High accuracy in policy administration and claims processing.
• Quality Assurance: Consistent quality in backend operations.
• Process Improvement: Implementation of process improvements.
• Compliance: Adherence to regulatory requirements and company policies.
• Strong analytical and problem-solving skills.
• Attention to detail and organizational skills.
• Excellent communication and interpersonal skills

EDUCATION / EXPERIENCE

• 7-10 years in insurance operations, backend processing, or related field.
• Bachelor's degree in any discipline; insurance-related certifications beneficial.