Operations Executive

ACCORDIBLE; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

ACCORDIBLE is seeking an Operations Executive to manage end-to-end field operations across 8 to 15 client sites. You will verify attendance, coordinate manpower backfills, and serve as the primary client interface for operational issues and payroll validation.

The role emphasizes analytical oversight, site visits, and MIS reporting to ensure 100% deployment with zero service gaps. Graduate in any discipline with FM/Operations exposure preferred; MS Office skills mandatory.

Qualifications

• Graduate with FM/Operations background; MS Office proficiency required.
• Proven experience in multi-site manpower deployment and attendance control.

Responsibilities

• Verify daily attendance across cluster sites and identify gaps.
• Coordinate backfills to maintain 100% deployment.
• Review field site reports and conduct site visits for verification.
• Interface with clients for operational issues and updates.
• Validate payroll inputs, OT logs, and rosters before payroll cut-off.
• Maintain live issue trackers with owners, statuses and timelines.
• Prepare Daily Attendance Dashboard and MIS reports on time.
• Coordinate toolbox talks, SOP refreshers, and inductions with documentation.
• Ensure compliance with grooming, uniforms, PPE, and onboarding standards.
• Review end-of-day updates and plan next-day priorities.

Skills

Multi-site manpower ops

Client communication

Attendance verification

Payroll verification

Excel, MIS reports

Issue tracking & escalation

Site audit & compliance

Education

Graduate in any discipline

Diploma/degree in Facility Management/Operations

Tools

MS Excel

MS Word

PowerPoint

Job description

Department: Soft Services / Technical Services / Manpower Services Operations

Experience: 4–8 years in Facility Management / Manpower Operations

Role Summary

We are hiring a proactive and structured Operations Executive to manage end-to-end operational control across 8 to 15 client sites within an assigned cluster. This is a field-active, accountability-first role responsible for daily manpower deployment verification, attendance accuracy, issue resolution, client communication, payroll input validation, site audits, and MIS reporting. The ideal candidate is not a data-entry person – they are an analytical operations controller who verifies field data, drives closures, manages clients, and ensures that every site is running at full contracted strength with zero service gaps.

Key Responsibilities

• Verify daily attendance across all cluster sites; identify gaps, absenteeism, and replacement requirements.
• Coordinate manpower backfills and temporary replacements to maintain 100% deployment fulfillment.
• Review field site visit reports daily; conduct independent site visits for ground-level verification.
• Act as the primary client interface for operational issues, complaints, and manpower status updates.
• Validate payroll inputs, OT logs, rosters, and leave records before payroll cut-off.
• Maintain live issue trackers across all sites with owner, status, and resolution timelines.
• Prepare and submit Daily Attendance Dashboard, Weekly MIS, and Monthly MIS reports on time.
• Coordinate toolbox talks, SOP refresher sessions, and induction training with documentation.
• Ensure compliance with grooming, uniform, PPE, ID card, onboarding, and statutory documentation standards.
• Review EOD updates from Field Executives and plan next-day priorities and site visit schedules.

Required Skills

• Multi-site manpower operations and deployment control
• Client communication and complaint handling
• Attendance and payroll verification
• Excel, MIS, and reporting discipline
• Issue tracking, follow-up, and escalation handling
• Site audit and compliance monitoring
• Team coordination and supervisory oversight

Experience

• 4–8 years in facility management, manpower services, soft services, technical services, or related manpower-intensive operations.
• Minimum 3 years of direct multi-site manpower deployment and attendance control experience. Prior experience in client coordination, payroll verification, OT management, and MIS reporting.
• Team handling experience – managing Site Executives, Supervisors, or ground manpower teams.

Education

• Graduate in any discipline. Diploma or degree in Facility Management / Operations is preferred.
• Proficiency in MS Excel, Word, and PowerPoint is mandatory.

Preferred Industry Background

• Facility Management | Housekeeping | Technical / MEP Services | Manpower Supply | Security Services | Hospitality Engineering | Industrial Services