Operations Executive

Dexit Global; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Dexit Global in Mumbai seeks an Operations Executive to oversee daily operations across onboarding, course delivery, exams, and support workflows. You will coordinate across academic, technical, marketing, and support teams to ensure smooth execution and policy adherence.

Responsibilities include managing data and reporting, driving process improvements, and supporting implementation of LMS and CRM tools to enhance efficiency and user satisfaction.

Responsibilities

• Process Management: Oversee and streamline daily operations, including student onboarding, course delivery, exam management, and support workflows.
• Stakeholder Coordination: Act as a liaison between academic, technical, marketing, and support teams to ensure alignment and smooth execution.
• Issue Resolution: Address and resolve escalations, student/faculty queries, and operational bottlenecks promptly and effectively.
• Data & Reporting: Monitor key operational metrics, maintain databases, and prepare reports for management to drive data-informed decisions.
• Process Improvement: Identify gaps, suggest, and implement improvements to enhance efficiency, quality, and user satisfaction.
• Technology Integration: Assist in implementing and managing operational tools and platforms (LMS, CRM, etc.).
• Content/Exam Operations: Support the preparation, validation, and delivery of exams, ensuring policy adherence and confidentiality.

Job description

Role: Operation Executive

Location: Andheri East (Mumbai)

Key Responsibilities:

• Process Management: Oversee and streamline daily operations, including student onboarding, course delivery, exam management, and support workflows.
• Stakeholder Coordination: Act as a liaison between academic, technical, marketing, and support teams to ensure alignment and smooth execution.
• Issue Resolution: Address and resolve escalations, student/faculty queries, and operational bottlenecks promptly and effectively.
• Data & Reporting: Monitor key operational metrics, maintain databases, and prepare reports for management to drive data-informed decisions.
• Process Improvement: Identify gaps, suggest, and implement improvements to enhance efficiency, quality, and user satisfaction.
• Technology Integration: Assist in implementing and managing operational tools and platforms (LMS, CRM, etc.).
• Content/Exam Operations: Support the preparation, validation, and delivery of exams, ensuring policy adherence and confidentiality.