Operations Executive

Datastraw Technologies; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Datastraw Technologies in Mumbai is looking for an Operations Executive to oversee client operations and support teams. The role encompasses managing day-to-day activities, tracking performance metrics, and enhancing operational processes. You will have the opportunity to advance your career from customer interactions to comprehensive client management.

Ideal candidates will possess 1-3 years in customer support or operations with strong communication skills and a problem-solving attitude. The work model is hybrid, with 4 days in-office and 2 days remote.

Qualifications

• 1-3 years of experience in Customer Support, Operations, or similar roles.
• Experience in managing key metrics like SLA, productivity, and quality.

Responsibilities

• Manage daily operations for assigned client processes.
• Track key metrics like SLA, productivity, quality, and backlog.
• Handle operational challenges and escalations.

Skills

Strong communication and coordination skills

Problem-solving mindset

Ability to manage multiple priorities

Tools

Zendesk

Freshdesk

Shopify

Google Sheets

Job description

Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home)

Work Schedule: Monday to Saturday

Shift Timings: 10:00 AM - 7:00 PM IST

About Datastraw

Datastraw helps fast-growing consumer brands across beauty, wellness, fashion, and lifestyle improve their customer experience and operations through people, technology, data, and AI.

We are looking for an Operations Executive who wants to grow beyond customer support and build a career in operations management, client coordination, and process improvement.

Role Overview

As an Operations Executive, you will manage day-to-day operations for assigned client accounts, work closely with support teams, coordinate with clients, and ensure smooth execution of processes. You will play a key role in improving operational performance, solving challenges, and creating better workflows.

What You Will Do

• Manage daily operations for assigned client processes
• Track key metrics like SLA, productivity, quality, and backlog
• Coordinate with clients and share operational updates
• Support customer support teams and ensure process adherence
• Handle operational challenges and escalations
• Identify opportunities to improve processes and efficiency
• Work with internal teams on automation and operational improvements

What We’re Looking For

• 1-3 years of experience in Customer Support, Operations, Customer Success, BPO, or similar roles
• Strong communication and coordination skills
• Ability to manage multiple priorities
• Problem-solving mindset with ownership of tasks
• Comfortable working with reports, data, and performance metrics
• Experience with tools like Zendesk, Freshdesk, Interakt, Shopify, or Google Sheets is a plus

Why Join Datastraw?

This role gives you the opportunity to move from handling customer interactions to owning complete client operations.

You will gain experience in:

• Client management
• Operations analytics
• Process improvement

If you enjoy solving problems, working with people, and taking ownership, this could be your next growth opportunity.