Operations Executive

Capital Now; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

A digital lending platform in Hyderabad is seeking a professional for Consumer CIBIL dispute handling and email operations. The role requires a minimum graduate degree and 1-2 years of experience in banking operations. Excellent English communication skills are mandatory, and a good command of Hindi is a plus. Responsibilities include resolving consumer queries, drafting responses, and maintaining quality scores. The position is on-site as per business requirements, offering a dynamic work environment.

Qualifications

• Minimum 1 to 2 years of experience in banking operations or the BFSI industry.
• Ability to draft responses independently.
• Experience in managing escalation/complaint desk related to banking or insurance products.

Responsibilities

• Handle Consumer CIBIL dispute & Email operations process.
• Address and resolve consumer queries about credit reports.
• Ensure all emails are responded to within prescribed SLA.
• Interact with credit representatives and direct consumers for fast resolution.

Skills

Excellent communication skills (English)

Good command over spoken Hindi

Customer-centric service attitude

Analytical skills

Problem-solving skills

Education

Minimum Graduate degree in any stream

Job description

Capital Now is India’s reliable app-based digital lending platform, specializing in personal credit services for salaried individuals. Utilizing advanced technology and big data analytics, Capital Now provides innovative, unsecured loan products with amounts up to Rs 1,50,000/-. The platform is entirely online, enabling a seamless loan application process. With competitive installment options, Capital Now makes credit accessible and affordable for its customers.

Job Description

Responsibilities

• Will be working in Consumer CIBIL dispute & Email operations process
• Address and resolve consumer queries/requests/ complaints about credit reports/scores, etc
• Ensure all emails are responded to correctly and completely within the prescribed SLA
• Must be able to draft responses independently, as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution
• Working on multiple applications and preparing a credit report after analysing complaints
• Regularly interacting with credit representatives and direct consumers/entities through phone/email, and fast-track resolution of disputes/complaints
• Willing to work in Permanent Work from Office as per Business Requirement
• Need to maintain Quality and Accuracy scores as per the business requirements.

Qualifications

• Minimum Graduate degree in any stream
• Must have a minimum of 1 to 2 years of experience in ‘Banking operations’ or the BFSI industry
• Excellent communication skills (English), both verbal and written
• Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
• Able to work in a fast-paced environment, flexible and should be able to handle workload
• Should have handled the escalation/complaint desk related to banking or insurance products
• Strong customer-centric service attitude, analytical, and creative problem-solving skills are required
• Experience in Credit Bureaus would be preferred