Executive - Credit Ops

Turno; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Keka Technologies Private Limited in Bengaluru invites an experienced Credit Operations Executive to join our team. You will oversee KYC, loan document valuation, and TVR call handling to ensure smooth credit processes.

The role requires 2–4 years in credit operations, strong regulatory know-how, and fluent Hindi communication; you will verify identities, review documents, and resolve customer issues promptly.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• 2–4 years of experience in credit operations or KYC-related roles.
• Experience handling TVR calls and resolving customer complaints.
• Strong knowledge of credit operations, KYC, and loan document valuation.
• Good communication in Hindi is mandatory.

Responsibilities

• Verify customer identity and ensure regulatory compliance.
• Review and validate KYC documents including identity, address, and income verification.
• Update customer information accurately in systems.
• Review loan documents such as agreements, promissory notes, and security agreements.
• Handle TVR calls with timely, accurate responses.
• Resolve customer complaints professionally.

Skills

Credit operations

KYC Operations

TVR calls

Customer communication

Education

Bachelor's degree in Finance, Accounting, or related field

Job description

We are seeking an experienced Credit Operations Executive to join our team. The successful candidate will be responsible for ensuring the smooth operation of our credit processes, including KYC (Know Your Customer), loan document valuation, and handling TVR (Telephonic Verification of Report) calls.

Key Responsibilities

• Verify customer identity and ensure compliance with regulatory requirements.
• Review and validate KYC documents, including identification, address proof, and income verification.
• Ensure accurate and timely updating of customer information in our systems.
• Review and validate loan documents, including loan agreements, promissory notes, and security agreements.
• Ensure compliance with regulatory requirements and internal policies.
• Handle TVR calls of customers, providing timely and accurate responses to their queries.
• Verify customer information and ensure that all necessary documentation is in place.
• Resolve customer complaints and issues in a professional and courteous manner.

Requirements

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 2-4 years of experience in credit operations, KYC Operations, Disbursement Operations or loan document valuation.
• Proven experience in handling TVR calls and resolving customer complaints.
• Strong knowledge of credit operations, KYC, and loan document valuation.
• Ability to work in a fast-paced environment and meet deadlines.
• Good communication in Hindi is mandatory.