Guest Relations Specialist

30 Sundays; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Structured training programs

Collaborative culture

Job summary

30 Sundays in Gurugram is seeking an Operations Executive - Customization for an on-site role. You will support customers before travel, tailor itineraries, and assist with reservations, serving as the single point of contact for assigned destinations.

The role emphasizes seamless customer experience, cross-functional coordination, and clear communication, with opportunities to upsell add-ons such as visas and travel insurance within a growth-focused team.

Qualifications

• 1–2 years of experience in customer experience / operations / hotel management.
• Strong attention to detail in documentation and travel planning.
• Excellent communication skills to handle customers confidently.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-first mindset with good judgment and ownership.

Responsibilities

• Conduct post-sales quality checks on bookings, including documentation and itinerary accuracy.
• Customize itineraries based on customer preferences for a personalized experience.
• Cross-sell add-ons such as visa services and travel insurance where relevant.
• Coordinate with the reservations team to implement required changes efficiently.
• Engage with customers through calls/chats with clarity, trust-building and problem-solving.
• Handle customer escalations with empathy and maintain clear internal documentation.

Job description

Department: Operations / Travel Experience

Location: Gurugram

Company Description

30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and highquality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples.

Role Overview

This is a full-time on-site role for an Operations Executive - Customization located in Gurugram. Our customisation teams are experts on a destination and supports the customers before their trip starts and helps them understand and improve their itineraries as well as support with their enquiries on reservation. The Operations Executive - Customization will be the single point of contact for the customer travelling to their assigned destinations. They are responsible to ensure a seamless customer experience with strong coordination, clear and transparent communication, and relevant cross-selling.

Key Responsibilities

• Conduct post-sales quality checks on bookings, including documentation and itinerary accuracy
• Customize itineraries based on customer preferences, ensuring a seamless and personalized experience
• Cross-sell add-ons such as visa services and travel insurance where relevant
• Coordinate with the reservations team to implement required changes efficiently
• Engage with the customers through calls/chat with a focus on clarity, trust-building, and problem-solving.
• Customer interactions typically form 20-30% of time in this role. You should also be comfortable handling customer escalations,with empathy.
• Maintain clear internal documentation for all updates and changes

Requirements

• 1–2 years of experience in customer experience / operations / Hotel management roles
• Strong attention to detail, especially in documentation and travel planning
• Excellent communication skills with the ability to handle customers confidently
• Ability to manage multiple tasks and work in a fast-paced environment
• A customer-first mindset with good judgment and ownership

Candidates with an IIHM background should be given priority.

Why Join 30 Sundays

• Better-than-market salary packages with attractive incentives.
• Structured training programs to set you up for success.
• A collaborative, growth-oriented work environment.