Operations Executive

eFleet Systems Pvt. Ltd.; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 460,000; Full time

Job summary

eFleet Systems Pvt. Ltd. in Gurugram is seeking an Operations Executive for a fresher role in the Operations Department.

You will assist in planning and coordinating workflow activities to ensure smooth day-to-day business operations. Responsibilities include monitoring process efficiency, reporting metrics to senior management, ensuring SOP adherence, data management with Excel/Sheets, cross-functional support with product, engineering, sales and support, and logging incidents in Jira, Zendesk

Qualifications

• Bachelor's degree in a relevant field such as Business Administration, Operations Management, CS/IT.
• Fluent English (written and spoken) for team communication and client interaction.
• 0–1 years of experience; internships in operations, ecommerce or BPO counted.

Responsibilities

• Daily Operations Coordination: Assist in planning and coordinating workflow activities to ensure smooth day-to-day business operations.
• Workflow Monitoring: Monitor and manage process efficiency, identify bottlenecks, and report metrics to senior management.
• Process Compliance: Ensure adherence to SOPs and company guidelines.
• Data Management: Compile operational data, generate reports using Excel/Google Sheets, and analyze performance metrics.
• Cross-Functional Support: Collaborate across product, engineering, sales, and support teams to resolve operational issues and optimize workflows.
• Ticketing & Issue Management: Log and track incidents/tickets in Jira, ServiceNow, or Zendesk; monitor SLAs and resolution times.
• Process Documentation: Create and update SOPs, process flows, and operational manuals for team reference.
• Project Support: Contribute to product rollouts, system migrations, and ad-hoc operational projects.

Skills

MS Office

Excel

Data analysis

Communication

Organizational ability

Problem solving

Attention to detail

Team collaboration

Positive attitude

Customer focus

Reliability

SLA awareness

Compliance

Continuous improvement

Documentation

Education

Bachelor's in Business Administration

Operations Management

Computer Science

IT

Tools

Jira

Zendesk

ServiceNow

Google Sheets

Job description

Opening for a IT Software Company for Gurgaon sector 48 Immediate Joiner Note F2F Interview

Specialties

-ERP for Fleet Management, Vehicle P&L over lifetime, Trip wise P&L based on estimated costs, Integrated GPS and Mobile tracking of Consignments, Driver Verification and Document Management , Tyre Management and CPKM calculation, LR Management, GST compliant Accounting included in the ERP, Trip Management, and GPS and Fuel Cards

Job Title:

Operations Executive

Location

Gurugram, Haryana, India

Company

eFleet Systems Pvt Ltd

Job Summary

Operations Department - Fresher Role RequirementsJob DescriptionPrimary Responsibilities

• Daily Operations Coordination: Assist in planning and coordinating workflow activities to ensure smooth day-to-day business operations.
• Workflow Monitoring: Monitor and manage process efficiency, identify bottlenecks, and report metrics to senior management.
• Process Compliance: Ensure adherence to operational policies, standard operating procedures (SOPs), and company guidelines.
• Data Management: Compile operational data, generate reports using Excel/Google Sheets, and analyze performance metrics for continuous improvement.
• Cross-Functional Support: Collaborate across product, engineering, sales, and support teams to resolve operational issues and optimize workflows.
• Ticketing & Issue Management: Log and track incidents/tickets in tools like Jira, ServiceNow, or Zendesk; monitor SLAs and resolution times.
• Process Documentation: Create and update SOPs, process flows, and operational manuals for team reference.
• Project Support: Contribute to product rollouts, system migrations, and ad-hoc operational projects.

Essential Qualities Required

Technical Skills

MS OfficeProficiency High Excel (formulas, pivots), Word, Outlook for reports and communication

Data AnalysisProficiency High Ability to analyze metrics, create dashboards, and identify trends

Ticketing ToolsPreferable Experience with Jira, Zendesk, ServiceNow, or similar platforms

Basic IT

Knowledge Medium OS basics (Windows/Linux), networking fundamentals, troubleshooting

GoogleWorkspace

Medium Google Sheets, Docs, and Sheets for collaborative work

Soft Skills

• Communication Skills: Clear written and verbal communication for team coordination, client updates, and documentation
• Organizational Ability: Strong multitasking, time management, and prioritization of competing tasks
• Problem-Solving: Analytical thinking and logical approach to identify root causes and resolve issues
• Attention to Detail: Accuracy in data entry, process adherence, and documentation
• Team Collaboration: Proactive teamwork, willingness to help colleagues, and cross-functional cooperation
• Positive Attitude: Eagerness to learn, adaptability, and professional approach to challenges
• Customer Focus: Empathy, patience, and commitment to resolving user concerns effectively
• Reliability: Consistency, accountability, and ownership of assigned tasks

Operations Mindset

• Process Orientation: Understanding and respecting established workflows, escalation paths, and change management procedures.
• SLA Awareness: Commitment to meeting service level agreements and closure targets.
• Compliance Consciousness: Adhering to security policies, data protection rules, and operational standards.
• Continuous Improvement: Identifying inefficiencies and suggesting process enhancements.
• Documentation Discipline: Maintaining accurate records, update logs, and maintaining audit trails.

Educational Requirements

Requirement DetailsDegree Bachelor's in Business Administration, Operations Management, Computer Science, IT, or related fieldExperience(Optional) 0-1 years; internships in operations, ecommerce, or BPO roles count toward experienceLanguage Fluent English (written and spoken) for team communication and client interaction

Key Performance Indicators (KPIs) for Success

• Ticket Resolution Rate: Closing tickets within agreed SLAs
• Data Accuracy: Error-free reporting and minimal rework
• Response Time: Timely updates and quick escalations
• Process Adherence: Following SOPs without cutting corners
• Learning Velocity: Quickly mastering new tools and processes
• Team Feedback: Building positive relationships and team satisfaction

[e-mail]