Customer Support Executive

eFleet Systems Pvt. Ltd.; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Growth path in Customer Success / SaaS

AI tools training

Career growth in Sales

Job summary

eFleet Systems Pvt. Ltd. in Gurugram seeks enthusiastic Customer Service & Upsell Agents. You will handle customer interactions, resolve queries, and upsell features or product upgrades through consultative selling.

Role focuses on delivering exceptional customer satisfaction, building relationships, and achieving monthly upsell/demo targets in a fast-paced SaaS logistics environment.

Qualifications

• Bachelor’s degree or higher in any discipline (preferred B. Tech in CS).
• 0–1 year experience in Customer Support / Telecalling / Sales / BPO / SaaS.
• Freshers with good communication skills are welcome.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to product, services, and usage.
• Identify upsell opportunities and book demos for additional modules.

Skills

Hindi & English

Convincing & negotiation

Problem-solving

AI tools basics

Objection handling

Confident communicator

Education

Graduate in any discipline

Tools

CRM tools

MS Excel

Job description

Specialties

• ERP for Fleet Management
• Vehicle P&L over lifetime
• Trip wise P&L based on estimated costs
• Integrated GPS and Mobile tracking of Consignments
• Driver Verification and Document Management
• Tyre Management and CPKM calculation
• LR Management
• GST compliant Accounting included in the ERP
• Trip Management
• GPS and Fuel Cards

Location: Gurugram (Work from Office)

Company: IT / SaaS (Logistics ERP

Shift: Day Shift (9:00 AM 6:00 PM)

Working Days: Monday to Friday (WFO) | Saturday (WFH – if required)

Experience: 0–1 Year (Freshers can apply)

Role Overview

We are looking for enthusiastic andcustomer-focused individuals for the role ofCustomerService & Upsell Agent. The candidate will be responsible for handlingcustomerinteractions, resolving queries, and identifying opportunities to upsell additional features, services, or product upgrades through effective communication and consultative selling.

Key Responsibilities

Customer Service Role

• Handle inbound & outboundcustomercalls professionally
• Resolvecustomerqueries related to product, services, and application usage
• Ensure high levels ofcustomersatisfaction and quick resolution
• Maintain proper follow-ups and documentation in CRM/tools
• Build strong relationships with existing clients

Upsell Role

• Identify upselling opportunities from existingcustomerbase
• Convince clients to book demos for additional modules/features
• Explain product benefits clearly to convert interest into demo bookings
• Coordinate with Sales/Demo team for successful conversion
• Achieve monthly upsell/demo targets

Required Skills & Competencies

• Good communication skills in Hindi & English (Regional language is a plus)
• Strong convincing and negotiation skills (especially over calls)
• Customer-centric approach with problem-solving mindset
• Basic understanding of AI tools (e.g., ChatGPT, CRM automation tools, etc.)
• Ability to handle objections and convert leads into opportunities
• Well-presented, confident, and proactive communicator

Eligibility Criteria

• Graduate in any discipline (preferred B. Tech(Computer Science)).
• 0–1 year experience inCustomerSupport / Telecalling / Sales / BPO / SaaS
• Freshers with good communication skills are welcome

Preferred Candidate Profile

• Experience in IT / SaaS / ERP / Logistics industry is a plus
• Comfortable working in a fast-paced environment
• Target-driven mindset for upselling role
• Basic computer knowledge (MS Excel, CRM tools, calling tools)

What We Offer

• Opportunity to work in a growing SaaS/IT company
• Learning exposure in AI tools & moderncustomerengagement platforms
• Career growth inCustomerSuccess / Sales