Operations & Compliance Executive

Astrotalk; Sector 10; On-site; INR 240,000 - 400,000; Full time

Job summary

Astrotalk in India is seeking a detail-oriented coordinator to manage the interview process with astrologers. You will schedule interviews, conduct evaluations, and ensure compliance with policy standards.

This role requires strong communication, meticulous record-keeping, and the ability to handle sensitive information professionally. You will maintain meticulous records and monitor case statuses to ensure timely actions.

Qualifications

• You will screen and schedule astrologer interviews.
• You will evaluate astrologers against defined criteria.
• You will audit compliance cases and flag policy violations.
• You will maintain accurate records and track case status.

Responsibilities

• Call astrologers to schedule interviews.
• Conduct interviews and evaluate astrologers based on defined criteria.
• Audit Astromall compliance cases and identify policy violations.
• Connect with astrologers regarding compliance-related cases and communicate necessary actions.
• Maintain proper records and track the status of assigned cases.

Skills

Communication skills

Attention to detail

Interpersonal skills

Problem solving

Tools

MS Excel/Google Sheets

Job description

Job Responsibilities:

1. Call astrologers to schedule interviews.
2. Conduct interviews and evaluate astrologers based on defined criteria.
3. Audit Astromall compliance cases and identify policy violations.
4. Connect with astrologers regarding compliance-related cases and communicate necessary actions.
5. Maintain proper records and track the status of assigned cases.

Required Skills:

• Good communication and interpersonal skills.
• Strong attention to detail.
• Basic knowledge of MS Excel/Google Sheets.
• Good judgment and problem-solving skills.
• Ability to handle sensitive conversations professionally.