Operations Cluster Manager

Pronto; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Pronto in Hyderabad, India is seeking an experienced Operations Lead to manage the delivery hub's daily operations, supervise delivery executives, and ensure timely pickups and drop-offs with strong customer satisfaction.

The role focuses on optimizing routes, reducing costs, and driving overall operational efficiency through cross-functional collaboration within the logistics network.

Qualifications

• 4-9 years of experience in cluster operations or similar role in courier/logistics industry.
• Strong knowledge of Telugu language (written & spoken).
• Proven track record in managing last mile delivery operations with excellent customer service skills.

Responsibilities

• Manage daily operations of the delivery hub, ensuring efficient pickup and drop-off of packages.
• Oversee a team of delivery executives to ensure timely completion of tasks and maintain high levels of customer satisfaction.
• Develop strategies to optimize route planning, reduce costs, and improve overall operational efficiency.
• Collaborate with other teams to resolve issues related to logistics, transportation, and supply chain management.

Skills

Delivery operations

Team management

Route optimization

Customer service

Cost reduction

Logistics coordination

Job description

Roles and Responsibilities :

• Manage daily operations of the delivery hub, ensuring efficient pickup and drop-off of packages.


• Oversee a team of delivery executives to ensure timely completion of tasks and maintain high levels of customer satisfaction.


• Develop strategies to optimize route planning, reduce costs, and improve overall operational efficiency.


• Collaborate with other teams to resolve issues related to logistics, transportation, and supply chain management.

Job Requirements :

• 4-9 years of experience in cluster operations or similar role in the courier/logistics industry.


• Strong knowledge of Telugu language (written & spoken).


• Proven track record in managing last mile delivery operations with excellent customer service skills.